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SANTINO MALAYSIA SDN. BHD. is a fully owned subsidiary of Santino Coffee Singapore. The company was established in 1976, began by roasting traditional Nanyang-style torrefacto coffee, which is central to Singapore's coffee heritage. The company successfully evolved with the city, introducing Western-style espresso-based coffee in the 1990s, and is now one of Singapore's largest coffee roasteries and equipment suppliers to the hospitality industry. Santino is notably the world’s probable first Rainforest Alliance–certified traditional Nanyang roastery, underscoring its commitment to sustainability. Currently led by the second generation, the company embodies the philosophy of “Innovation Grounded in Heritage,” balancing its roots with modern specialty coffee excellence; the current leadership has made Santino has become a trusted partner for top competition baristas across Asia, positioning it as a key platform for industry growth through training, competitions, and community building.

We’re excited to invite a dedicated and detail-oriented Billing Assistant to join our team in a permanent role. You will play a key part in our daily billing operations—ensuring timely and accurate billing, supporting cross-functional teams, and providing professional assistance to our customers.

Adhere to billing processes and assist in daily billing operations

Ensure timely and accurate customer billing to customers

Liaise with cross functional teams (i.e. Sales, Accounts and Technical) to ensure that billings are done correctly

Review and understand sales quotations, terms and conditions of sales offer and pricing for each client

Attend to billing enquiries from customers (i.e. emails, calls, messaging apps etc)

Support and resolve billing related matters and disputes

Dealing with forwarder for export sales

Ensure documents are filed promptly and accurately

Perform administrative tasks as required to meet the department’s needs

Perform any other ad hoc duties assigned

If you enjoy structured work, have an eye for detail, and thrive in a collaborative environment, we’d be delighted to have you grow with us!

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