Service Advisor

Harmony Auto; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive service company in Johor Bahru seeks a Parts and Warranty Assistant to efficiently manage warranty claims and parts inventory while ensuring compliance with industry standards. Candidates should possess strong organizational skills and at least 2 years of relevant experience, as well as a high school diploma or equivalent. Proficiency in English and Malay is required. This role offers opportunities for professional development within a dynamic organization.

Benefits

Comprehensive medical coverage

Ongoing training and development opportunities

Opportunities for career progression

Qualifications

• At least 2 years of relevant experience in automotive warranty administration or parts management.
• Familiarity with automotive parts and technical knowledge is advantageous.
• Basic proficiency in reading and writing in English and Malay.

Responsibilities

• Prepare, submit, and track warranty claims to manufacturers or distributors.
• Ensure timely resolution of claims, including follow-up on unpaid claims.
• Maintain accurate records of processed warranty claims.
• Monitor and manage parts inventory levels.
• Assist in maintaining service records and ensuring compliance with audit requirements.

Skills

Organizational skills

Attention to detail

Communication abilities

Computer skills

Education

High school diploma or equivalent

Certification in automotive technology

Job description

Harmony New Energy Auto Service is part of China’s prestigious Hexie Auto Group, serving as the official partner for BYD and DENZA electric vehicles in Malaysia. We are seeking a Parts and Warranty Assistant to manage warranty claims, parts inventory and ensure compliance with EV standards. This position requires strong organizational skills, attention to detail, and excellent communication abilities to interact with suppliers and internal teams.

What’s In It For You

Comprehensive medical coverage with claims reimbursement for you.

Ongoing training and development opportunities.

Opportunities for career progression

What You’ll Do

Prepare, submit, and track warranty claims to manufacturers or distributors.

Ensure timely resolution of claims, including follow-up on unpaid claims.

Maintain accurate records of processed, filed, and completed warranty claims.

Monitor and manage parts inventory levels, including load and unload parts for shipment or delivery, tracking stock value and aging inventory.

Coordinate with suppliers for parts ordering and ensure timely delivery.

Assist in managing defective parts returns and warranty claims.

Provide administrative support for workshop operations, including preparing technical reports and ordering parts.

Assist in maintaining service records and ensuring compliance with audit requirements.

Stay updated on factory recalls, bulletins, and industry regulations.

Maintain accurate records and prepare reports on warranty claims and parts inventory.

What You Bring

High school diploma or equivalent; additional certification or vocational training in automotive technology is highly desirable.

At least 2 years of relevant experience in automotive warranty administration or parts management.

Familiarity with automotive parts and technical knowledge is advantageous.

Possess computer skills and ability to learn new software systems.

Physical demands may include lifting, bending, and standing for extended periods.

Basic proficiency in reading and writing in English and Malay.

Committed to staying updated on the latest automotive technologies, tools, and techniques through continuous training and professional development.

Must be able to work at Johor Bahru.

If you’re ready to join a dynamic and forward-thinking organization, apply now for this exciting opportunity.