The position involves leading and managing the overall performance of the Customer Service High Level Escalations Team, which handles complex cases involving Governmental Bodies, Stakeholders, and other high-level escalations. The ideal candidate should be capable of making data-driven decisions in a fast-paced, complex environment. If you are passionate about delivering exceptional customer experiences, enthusiastic about solutions, and have management experience, this role could be a good fit.
Does this sound like you? If so, do apply!
foodpanda is part of the Delivery Hero Group, a global leader in local delivery services. Our mission is to deliver an exceptional experience—fast, easy, and at your doorstep. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index.
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