Human Resource Management jobs in Mexico

The position involves leading and managing the overall performance of the Customer Service High Level Escalations Team, which handles complex cases involving Governmental Bodies, Stakeholders, and other high-level escalations. The ideal candidate should be capable of making data-driven decisions in a fast-paced, complex environment. If you are passionate about delivering exceptional customer experiences, enthusiastic about solutions, and have management experience, this role could be a good fit.

Does this sound like you? If so, do apply!

• Focuses on motivating and inspiring the team to achieve goals and meet KPIs by driving individual and team performance.
• Ensures the team handles daily operational tasks according to established processes and instructions.
• Assists management with hiring and training new team members.
• Encourages team members, communicates goals, and identifies training needs.
• Conducts team meetings to share best practices and update on expectations.
• Holds regular 1:1 meetings with team members to discuss performance and development.
• Prepares detailed reports on team performance, objectives, and deadlines.
• Uses data analysis to support process improvements and resolve workflow issues.
• Develops strategies to ensure adherence to company regulations and performance standards.
• Inspects current procedures and develops quality assessment measures to ensure output reliability.

• Proficiency in English (reading and speaking)
• Strong people management skills
• Experience supervising a Performance Development team
• Leadership, feedback, and coaching abilities
• Excellent oral and written communication skills
• Motivational skills
• Results-oriented mindset
• Experience in employee training
• Self-motivation
• Ability to build strong relationships

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