Senior Director, Global Business Services

Singapore Telecommunications Limited; Malaysia; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Senior Director for its Shared Services Centre. The ideal candidate will have extensive experience in managing multi-functional service delivery and a proven track record of strategic leadership. Responsibilities include overseeing service delivery, managing stakeholder relationships, and leading a high-performing team. This role offers competitive perks including family-friendly policies and wellness programs.

Benefits

Medical Sports (e.g., Gym)

Family-friendly policies

SingTel Recreation Club

Qualifications

• At least 15 years of experience in shared services, operations, or corporate services leadership.
• Minimum of 8 years in a senior management role managing multi-functional service centres.
• Experience with government/regulatory bodies in Malaysia is a plus.

Responsibilities

• Provide strategic and operational leadership for the delivery of shared services.
• Lead the daily operations of the KL GBS Centre, ensuring business continuity.
• Act as the primary liaison with internal customers and business units.

Skills

Leadership

Stakeholder Management

Financial Acumen

Cultural Sensitivity

Talent Development

Education

Bachelor’s degree in Business, Accounting, IT, or Engineering

Job description

Senior Director, Global Business Services

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We are seeking an experienced and highly skilled individual to join our team as a Senior Director, Shared Services Centre. The role is responsible for the strategic and operational leadership of the Centre, ensuring the delivery of high-quality, cost-effective, and scalable shared services to the Singtel Group of companies. He/She will oversee a multi-functional service delivery model, manage stakeholder relationships, and ensure compliance with regulatory and corporate standards

Service Delivery Leadership

• Provide strategic and operational leadership for the delivery of “captive” shared services to the Singtel Group, ensuring a customer‑centric, high‑quality, and scalable service experience.
  • (i) Finance Operations: Manage end-to-end finance processes including Accounts Payable, Billing, Credit Management, Sales Commission, and General Accounting (Record-to-Report), ensuring accuracy, timeliness and compliance.
  • (ii) Procurement Services: Deliver operational procurement support and vendor management, driving efficiency and adherence to procurement governance.
  • (iii) Legal Contract Services: Provide contract lifecycle support including contract drafting, reviewing, and administrative support.
  • (iv) HR Payroll Services: Manage payroll processing, statutory filings and compliance across supported entities, working closely with Group HR.
  • (v) IT Support Services: Oversee end‑user support, IT service desk operations and coordination with Group IT for basic infrastructure and access management services.
• Lead the daily operations of the KL GBS Centre, ensuring business continuity, operational excellence, and adherence to defined SLAs, KPIs, and compliance requirements.
• Drive continuous improvement, automation, and standardization of processes.
• Ensure cost optimization and resource efficiency across all service lines.
• Leverage data and analytics to monitor performance, identify trends, and proactively resolve service delivery issues.

Stakeholder Engagement

• Act as the primary liaison with internal customers, business units, and corporate functions, ensuring alignment between GBS and evolving business needs.
• Build and maintain strong relationships with external stakeholders, including government agencies, regulatory bodies, and strategic partners.
• Represent the KL GBS Centre in audits, compliance reviews, and strategic planning forums.
• Lead, motivate, and develop a high‑performing team across multiple functions, fostering a culture of service excellence, innovation, and accountability.
• Promote cross‑functional collaboration, knowledge sharing and professional growth of teams.
• Champion talent development, succession planning, and employee engagement for talent retention and building a sustainable talent pipeline.
• Serve as a visible and credible leader for the GBS Centre, both within the Singtel Group and to the external ecosystem.

People Leadership

• Lead, motivate, and develop a high‑performing team across multiple functions, fostering a culture of service excellence, innovation, and accountability.
• Promote cross‑functional collaboration, knowledge sharing and professional growth of teams.
• Champion talent development, succession planning, and employee engagement for talent retention and building a sustainable talent pipeline.
• Serve as a visible and credible leader for the GBS Centre, both within the Singtel Group and to the external ecosystem.

Strategic Enablement

• Support and drive the transformation of the KL Shared Services Hub into a full‑fledged GBS Centre.
• Contribute to the broader Corporate Centre optimisation initiatives including the use of intelligent automation tools and AI‑driven solutions to complement the human workforce.
• Ensure readiness for future expansion, including infrastructure, talent pipeline, and service scalability.

Other Duties

• Undertake any additional responsibilities necessary to ensure the successful operation and evolution of the KL GBS Centre.

Skills for Success

• Bachelor’s degree in Business, Accounting, IT, or Engineering
• At least 15 years of experience in shared services, operations, or corporate services leadership.
• Minimum of 8 years in a senior management role with a proven track record of managing multi‑functional service centres or GBS environments.
• Experience working in a matrixed operating model with exposure to stakeholder management across geographies and BU.
• Strong understanding of finance, procurement, legal, HR, and IT operations.
• Experience working with government/regulatory bodies in Malaysia is a plus.
• Strong financial and commercial acumen, with experience in cost management, budgeting, and business case development.
• Excellent stakeholder management, communication, and leadership skills.
• Strong people leadership and talent development capabilities, with a track record of building high performing, engaged teams.
• Cultural sensitivity and adaptability to operate effectively in a diverse, cross‑border environment.

Perks and Benefits

Medical Sports (e.g. Gym) Family‑friendly policies, SingTel Recreation Club

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