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Customer Service Executive (Contract Based)
Job summary
A leading company in the tools industry in Malaysia is seeking a part-time Customer Service Assistant for 3 to 4 months. The role involves supporting the Customer Service team by handling inquiries, processing orders, and ensuring exceptional service. Candidates should have a diploma or degree in relevant fields, excellent communication skills, and proficiency in Microsoft Office. Benefits include work-life balance, free parking, snacks, and annual celebrations.
Benefits
Qualifications
- At least 1 year of related working experience is an added advantage.
- Eager to learn and willing to support the team.
Responsibilities
- Support Customer Service team in delivering top-notch service.
- Communicate with customers via phone, WhatsApp, and email.
- Handle inquiries about products, pricing, delivery, and more.
- Process orders and generate documents like quotations and invoices.
- Assist in billing and basic customer verification.
- Track customer feedback and coordinate with internal teams.
- Support day-to-day operations and ad-hoc assignments.
Skills
Education
- Diploma or Bachelor’s degree in Business, Hospitality, Communication, or related field
- Friendly, proactive, and good communication skills
- Eager to learn and willing to support the team
- At least 1 year of related working experience is an added advantage
- Proficient in Microsoft Word and Excel
- Language proficiency: English and Bahasa Malaysia (Mandarin is an added advantage)
- Part‑time contract job for 3‑4 months
- Working hours: Monday to Friday, 8.30am – 5.30pm (office‑based)
You’ll support our Customer Service team in delivering top‑notch service to our clients.
Tasks include:
- Communicating with customers via phone, WhatsApp and email
- Handling inquiries about products, pricing, delivery, and more
- Processing orders and generating documents like quotations and invoices
- Assisting in billing and basic customer verification
- Tracking customer feedback and coordinating with internal teams
- Supporting day‑to‑day operations and ad‑hoc assignments
- Work life balance
- 5 days work
- Free parking
- Snacks and refreshments provided
- Annual dinner & festive celebration
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.