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Customer Service Executive
Job summary
A logistics company in Negeri Sembilan is seeking a Customer Service Executive to manage inquiries, prepare quotations, and ensure smooth freight operations. The ideal candidate will have strong customer service skills and experience in shipping documentation. Join a team committed to delivering exceptional service and continuous improvement.
Qualifications
- Ability to review and prepare quotations for clients.
- Skills in negotiation to ensure customer satisfaction.
- Experience in processing shipping documentation.
Responsibilities
- Review customer inquiries related to freight and logistics.
- Prepare and clarify proposals with customers.
- Liaise with stakeholders to execute freight operations efficiently.
Customer Service Executive
· Review customer inquiries for the company's import and export freight and logistics business scopes
· Prepare accurate and detailed quotations for customers
· Clarify and negotiate proposals with customers to ensure customer satisfaction
· Review customer orders to ensure consistency with quotations offered
· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner
· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently
· Take appropriate actions for non-conforming services and provide feedback for continual improvement
· Perform necessary corrective and continual improvement actions and programs as directed by management
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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