Customer Service Executive

Uvaco My Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Malaysia is seeking a Customer Service and Operations role in Kuala Lumpur. The ideal candidate will have 3–5 years of experience in customer service or operations, strong communication skills in Mandarin, English, and Bahasa Malaysia, as well as proficiency in problem-solving and computer literacy. The position involves managing customer inquiries, overseeing distributor center operations, and generating operational reports. Attractive benefits include KWSP, SOCSO, and team-building events.

Benefits

KWSP

SOCSO

Annual and medical leave

Job training

Regular employee health check

Birthday gift allowances

Wedding gift benefits

Annual year-end banquets and team-building gatherings

Qualifications

• 3–5 years of customer service or center operations experience.
• Good command of Mandarin, English, and Bahasa Malaysia, both written and oral.
• Independent with strong problem-solving skills.
• Computer literate.

Responsibilities

• Handle distributors’ enquiries and support order processing.
• Resolve customer issues, feedback, and urgent incidents.
• Assist in overseeing the daily operations of the Distributor Center.
• Generate daily, weekly, and monthly operational reports.
• Ensure all processes follow SOP and service standards.

Skills

Mandarin

English

Bahasa Malaysia

Problem-solving skills

Computer literacy

Education

SPM / Certificate / Diploma / Bachelor's degree in any discipline

Job description

Requirement

• SPM / Certificate / Diploma / Bachelor’s degree in any discipline or a related field.
• Possess 3–5 years of customer service or center operations.
• Good command of Mandarin, English & Bahasa Malaysia, both written and oral.
• Computer literate.
• Independent with good problem‑solving skills.

Responsibility

• 1. Customer Service & Order Handling
  • Handle distributors’ enquiries and support order processing.
  • Resolve customer issues, feedback, and urgent incidents.
  • Integrate customer and team feedback to propose improvements.
• 2. Distributor Center Operations
  • Assist in overseeing the daily operations of the Distributor Center.
  • Assist in maintaining general upkeep, cleanliness, and operational readiness of the center.
  • Conduct regular inspections and report issues promptly.
• 3. Reporting & Administration
  • Generate daily, weekly, and monthly operational reports.
  • Manage form approvals, access/authority applications, and internal control documents.
  • Support other administrative duties and assigned work‑related tasks or projects.
• 4. SOP & Operational Quality
  • Ensure all processes follow SOP and service standards.
  • Review workflows and assist in implementing improvements.
  • Support crisis handling and coordinate with other departments when needed.

Benefits

• KWSP
• SOCSO
• Annual and medical leave shall be in accordance with the prevailing Labour Law
• Job training
• Regular employee health check
• Birthday gift allowances
• Wedding gift benefits
• Annual year‑end banquets and team‑building gatherings

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