Customer Service Executive | 客服行政员

Tecsia Lubricants; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A lubricants manufacturing company in Johor Bahru seeks a customer service and administrative support professional. This role involves managing incoming and outgoing customer communications, building relationships, handling sales support, and providing administrative assistance. Key responsibilities include processing orders, preparing reports, coordinating office activities, and managing equipment maintenance. The ideal candidate should have strong communication skills and enjoy customer interaction.

Qualifications

• Experience in handling customer inquiries over the phone.
• Ability to build long-term relationships with customers.
• Strong reporting and organizational skills.

Responsibilities

• Handle incoming/outgoing calls and assist customers.
• Build relationships with customers for maintenance follow-ups.
• Cold call to support sales growth.
• Prepare reports on orders and customer satisfaction.
• Process customer orders and coordinate shipments.
• Monitor order statuses and update customers proactively.
• Assist in marketing events and promotions.
• Provide administrative support to the sales team.
• Manage company equipment and office procurement.
• Assist employees with business trip bookings.
• Coordinate office operations for efficiency.

Skills

Customer relationship management

Effective communication

Administrative skills

Sales support

Job description

Handle incoming and outgoing calls and attend visitor or walk in customer.

Build relationship with existing customer to follow up with customer maintenance scheduled and replacement stock.

Cold calling to existing and potential customers to support the sales growth.

Prepare regular reports on order statuses, customer satisfaction, and complaint resolution.

Process customer order and arrange shipment with internal logistics.

Monitor order statuses and update customers on any changes or delays proactively.

Assist the sales and marketing with Product promotion and marketing events.

Provide the sales team with administrative support.

Administrative

Manage the maintenance and servicing of company equipment and replenishment of office supplies.

Manage general procurement for internal use and follow up with suppliers regularly.

Assist employees in the booking for business trips.

Coordinating office activities and operations to secure efficiency.

Ensures office cleanliness at all the times.

Plan and arrange internal company events. I.e. team bonding activities and welfare.

Write minute in Sales Meeting.

Perform other administrative and ad-hoc duties assigned by reporting officer / Manager.