English-Speaking Customer Service Executive — WFH & Growth

Hive Marketing Sdn Bhd; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading marketing firm in Malaysia is seeking a Customer Service Executive to represent a global athletic brand. This role involves providing exceptional eCommerce support through calls and chats while identifying customer needs and providing solutions. Candidates should have a strong command of English and at least a Diploma in any field. Fresh graduates are encouraged to apply. The position offers competitive benefits, including work-from-home flexibility post-training, growth opportunities, and a supportive work culture.

Benefits

Competitive salary

Bonus for punctuality and quality

Work-from-home options

Recognition programs and team events

Qualifications

• 1+ year experience in customer service industry preferred; fresh graduates encouraged.
• Must possess strong English communication skills.
• Ability to multi-task and adapt to new systems.

Responsibilities

• Deliver 5-star eCommerce support via calls, chat & email.
• Identify customer needs and provide strategic solutions.
• Ensure first contact resolution and follow-up effectively.

Skills

Strong command of English

Tech-savvy

Attention to detail

Effective listening

Good phone etiquette

Education

Diploma or higher in any field

Tools

MS Office

Ticketing tools

Job description

A leading marketing firm in Malaysia is seeking a Customer Service Executive to represent a global athletic brand. This role involves providing exceptional eCommerce support through calls and chats while identifying customer needs and providing solutions. Candidates should have a strong command of English and at least a Diploma in any field. Fresh graduates are encouraged to apply. The position offers competitive benefits, including work-from-home flexibility post-training, growth opportunities, and a supportive work culture.