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Résumé du poste
A leading hotel in Ipoh, Malaysia is looking for a dedicated guest service representative. The role involves ensuring guests have a pleasant stay, managing check-ins and check-outs, and performing cashiering tasks. Candidates should exhibit excellent customer service skills, have knowledge of room types, and be able to handle guest inquiries efficiently. This position requires maintaining high standards of service and handling special requests from guests during their stay.
Qualifications
- Ability to handle/resolve guest complaints.
- Excellent customer service skills.
- Knowledge of room types and rates.
Responsabilités
- Represent the hotel to the guest throughout their stay.
- Maintain superior guest services with a welcoming attitude.
- Perform cashiering tasks like bill settlement.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.