Customer Service Executive

NS BlueScope Lysaght Malaysia; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A manufacturing company located in Malaysia is seeking a dedicated professional to manage customer profiles and fulfill orders effectively. This role involves acting as the key contact for customers and facilitating communication across departments. Candidates should possess a Bachelor's Degree and at least 3 years of experience in Manufacturing, Order Fulfillment, or Supply Chain Management. Strong multitasking, communication skills, and a customer-focused approach are essential for success in this position.

Qualifications

• At least 3 years of working experience in Manufacturing, Order Fulfillment or Supply Chain Management.
• Strong organizational skills to handle tasks effectively.

Responsibilities

• Managing customer’s profiles to enhance understanding on preferences.
• Key contact for customers in order management and fulfillment.
• Facilitate communication between customers and internal departments.
• Manage order fulfillment process from entry to invoicing.

Skills

Customer focused

Strong multitasking

Excellent communication

Good teamwork

Education

Bachelor's Degree in any related field

Job description

What You'll Do

1. Managing customer’s profiles to enhance understanding on customer’s preference and requirement and offer value-added services.
2. Be the key contact of customers in order management and fulfillment.
3. Facilitate communication between customers and internal departments.
4. Manage the order fulfillment process timely and accurately from order entry, administration, delivery and shipping through to invoicing.
5. Resolve issues arising from operations and requiring coordination cross-functionally.
6. Gather customer feedback and insights to identify areas for improvement and enhance service quality.
7. Complete projects and initiatives as assigned by manager.

What You Need to Succeed

1. Bachelor's Degree in any related field.
2. At least 3 years of working experience in Manufacturing, Order Fulfillment or Supply Chain Management.
3. Customer focused and orientated.
4. Strong multitasking and organization skill to handle role effectively.
5. Excellent communication skills and good teamwork.