Restaurant Operations Lead & Staff Coach

Reeracoen Recruitment; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking an experienced Restaurant Manager to oversee daily operations, staff training, and ensure compliance with hygiene and safety standards. The ideal candidate will provide exceptional leadership and coaching to staff, handle customer complaints effectively, and maintain high food quality and cleanliness. Responsibilities include conducting stock checks, preparing performance reports, and ensuring optimal staffing levels, all while adhering to company policies and procedures.

Responsibilities

• Responsible for daily smooth and efficient performance and operation of the restaurant.
• Provide leadership in cultivating, guiding and coaching staff.
• Conduct daily/weekly roll call with employees to drive operational effectiveness.
• Ensure food preparation and cooking follow company standards.
• Handle escalated customer complaints promptly and professionally.
• Responsible for training staff on existing POS and ordering systems.
• Maintain food quality, safety, and cleanliness standards.
• Handle administrative duties and submit necessary records timely.
• Coach and monitor staff performances and manage roster planning.
• Support new store setup and train staff according to SOP.
• Enforce discipline and ensure staff conduct promotes morale.
• Conduct monthly stock checks and inventory replenishments.
• Maintain sanitation, hygiene, and kitchen standards.
• Oversee opening and closing cleaning activities.
• Ensure compliance with licensing, safety, and health regulations.
• Maintain appropriate staffing levels for customer satisfaction.

Job description

A recruitment agency in Kuala Lumpur is seeking an experienced Restaurant Manager to oversee daily operations, staff training, and ensure compliance with hygiene and safety standards. The ideal candidate will provide exceptional leadership and coaching to staff, handle customer complaints effectively, and maintain high food quality and cleanliness. Responsibilities include conducting stock checks, preparing performance reports, and ensuring optimal staffing levels, all while adhering to company policies and procedures.