Customer Service Executive

IMCD; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A renowned sales support company in Malaysia seeks a Sales Operations Assistant to assist with daily operations, order handling, and team collaboration. Candidates should have a diploma or bachelor's degree in Business Administration, with 2-3 years of experience desired, but fresh graduates are welcome. Proficiency in Microsoft software and interpersonal skills are essential. The role includes liaising with various teams to ensure efficiency in operations and maintaining high cooperation standards with outdoor sales staff.

Qualifications

• 2-3 years of experience in marketing or a related field is preferred.
• Fresh graduates are encouraged to apply.

Responsibilities

• Assist in daily sales operations and documentation including invoices and delivery orders.
• Handle orders via phone, email, or mail, and ensure accuracy.
• Collaborate with other departments for efficient query and delivery handling.
• Monitor stock status and prepare purchase orders.
• Liaise with inside sales and logistics teams on inventory and delivery.

Skills

Interpersonal skills

Communication skills

Proficiency in Microsoft software

Education

Diploma/Bachelor’s degree in Business Administration

Tools

JD Edwards system

Job description

Assist in daily sales operation and sales support documentation including invoices, delivery order, collection, etc.

Handling orders via phone, email or mail, and ensuring they include the correct prices, discounts and product numbers.

Inputting orders, ensuring they are processed according to customer requirements and all orders are accurate and delivered on time.

Collaborating with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.

To monitor stock status and prepare purchase order for all stocks.

Liaising with inside sales, purchaser and logistic team on the inventories and delivery status.

Maintaining an efficient work environment while contributing to the overall success of the organization.

Maintain a high level of cooperation and teamwork with outdoor sales staff.

To coordinate with colleagues to enable smooth operation and instil team spirit to enhance productivity with minimum supervision.

Any other duties assigned from time to time by the immediate superior/Management.

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Job Requirements

Diploma /Bachelor’s degree in Business Administration or equivalent.

2-3 years in marketing or related field. Fresh graduates are encouraged to apply.

Proficiency in JD Edwards system is an added advantage.

Pleasant personality with good interpersonal and communication skills.

Conversant in Microsoft software package.