Customer Service Executive

Agensi Pekerjaan HostE Solutions Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A staffing agency in Kuala Lumpur is looking for customer service representatives to manage inquiries across various channels. Ideal candidates will speak Mandarin, with Cantonese as an advantage. Responsibilities include resolving inquiries and adhering to service quality standards. The position offers benefits such as a performance bonus, annual leave, and opportunities for training.

Benefits

KPI

Annual Leave

EPF

Training Provided

Performance Bonus

Qualifications

• 0-1 year customer service or sales experience for degree holders.
• 1 year customer service or sales experience for diploma holders.
• 3 years customer service experience for SPM holders.

Responsibilities

• Manage customer inquiries across multiple communication channels.
• Resolve issues efficiently while maintaining service quality standards.
• Adhere to SOPs and performance metrics.

Skills

Mandarin speaking

Cantonese speaking

Education

Degree in relevant field

Diploma in relevant field

SPM

Job description

Requirements

• Experience: Degree - 0-1 year CS/Sales Experience
• Experience: Diploma - at least 1 year CS/Sales Experience
• Experience: SPM - 3 years CS/Sales experience
• Must be able to speak Mandarin
• Fluency in Cantonese will be an added advantage

Responsibilities

• Manage customer inquiries across multiple communication channels
• Resolved issues efficiently while maintaining service quality standards
• Adhered to SOPs and performance metrics

Benefits

• KPI
• Annual Leave
• EPF
• Training Provided
• Performance Bonus