Customer Service Executive

ATNESIS Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A manufacturing company in Seberang Perai is seeking a proactive Customer Support Executive to manage customer orders, enhance customer satisfaction, and liaise with internal teams. The ideal candidate will have a Diploma or Bachelor's Degree and at least one year of relevant experience in customer service or sales support. Being fluent in English and Bahasa Malaysia is essential, with Mandarin as an advantage. This role emphasizes effective communication, coordination, and operational excellence.

Qualifications

• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Preferred experience in Manufacturing and Customer Service/Sales Support.
• Mature and committed candidates are preferred.

Responsibilities

• Manage customer orders and coordinate delivery schedules.
• Monitor On-Time Delivery performance to enhance satisfaction.
• Maintain rapport with existing customers for continued orders.
• Ensure accurate documentation of customer requirements.
• Liaise with Engineering for product modifications.
• Handle customer inquiries and feedback.
• Participate in department improvement initiatives.

Skills

Customer Relationship Management

Effective Communication

Problem Solving

Coordination

Order Management

Education

Diploma or Bachelor's Degree in related field

Tools

ERP Systems

Job description

We are seeking a proactive and detail-oriented individual to join our team as a Customer Support Executive. The ideal candidate will be responsible for managing customer orders, ensuring timely deliveries, and maintaining strong customer relationships. This role requires effective coordination among customers & internal departments to meet customer expectations and support continuous improvement initiatives.

Responsibilities

• Manage customer orders and coordinate with production and planning teams on customer delivery schedule.
• Monitor and maintain On-Time Delivery (OTD) performance, aiming to enhance customer satisfaction.
• Maintain good rapport with existing customers and encourage continuous orders.
• Ensure all quotation records are accurate and up to date.
• Document and manage customer requirements, ensuring they are clearly communicated and executed as needed.
• Liaise with Engineering department on product modification/customization.
• Ensure shipment is arranged by shipping department as per scheduled & fulfil customer requirement.
• Attend to customer inquiries, defects feedback and solve customer's doubt.
• Support and participate in department improvement initiatives to achieve operational excellence.

Requirements

• Candidate must possess at least a Diploma or Bachelor's Degree in related field.
• Required language(s): English & Bahasa Malaysia. Candidate fluent in Mandarin is an added advantage in dealing with Mandarin speaking overseas customers.
• At least 1 year of working experience in Manufacturing line and Customer Service / Sales Support divisions is preferred.
• Committed & matured candidate are preferred.
• Knowledge & experience in ERP systems is an added advantage.