CUSTOMER SERVICE EXECUTIVE

United Kotak; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kulai, Malaysia, is seeking a customer service representative to handle enquiries via various channels, manage complaints, and provide accurate product information. The ideal candidate should possess strong communication skills in English and Bahasa Malaysia, a customer-oriented attitude, and the ability to work under pressure. Prior experience in customer service is advantageous. This role emphasizes maintaining positive customer relationships and ensuring satisfaction.

Qualifications

• Good communication skills in English and Bahasa Malaysia.
• Customer-oriented, patient, and responsible attitude.
• Able to work under pressure and meet KPIs.
• Prior customer service experience is an added advantage.

Responsibilities

• Handle customer enquiries via phone, email, WhatsApp, and at the service counter.
• Manage and resolve customer complaints professionally.
• Provide accurate information on products, services, pricing, and company policies.
• Record, update, and maintain customer information in the system.
• Coordinate with internal departments to resolve issues efficiently.
• Ensure high levels of customer satisfaction.

Skills

Good communication skills in English

Good communication skills in Bahasa Malaysia

Customer-oriented attitude

Ability to work under pressure

Job description

Handle customer enquiries via phone, email, WhatsApp, and at the service counter

Manage and resolve customer complaints professionally and courteously

Provide accurate information on products, services, pricing, and company policies

Record, update, and maintain customer information in the system

Coordinate with internal departments (Sales, Production, Logistics) to resolve issues efficiently

Ensure high levels of customer satisfaction and maintain positive customer relationships

Prepare customer service reports and feedback summaries when required

Requirements & Qualifications

Good communication skills in English and Bahasa Malaysia

Customer-oriented, patient, and responsible attitude

Able to work under pressure and meet KPIs

Prior customer service experience is an added advantage