Customer Service jobs in Malaysia

Position Snapshot

Location: Petaling Jaya, Selangor, MY

Contract Role – 1 Year / 12 Months

Position Summary

Joining Nestlé means becoming part of the world's largest Food and Beverage Company. We foster a human-centered environment driven by passionate individuals committed to enhancing quality of life and promoting a healthier future. A career at Nestlé offers you the opportunity to make a meaningful impact both locally and globally, providing platforms to stand out and grow as a professional and as a person.

The Supply Planner will support the implementation and ongoing compliance of GLOBE Demand & Supply Planning processes and best practices across all Business Units in Malaysia. This role involves managing the supply network within the assigned area by replenishing dispatch points to meet customer service objectives while maintaining optimal stock levels and controlling distribution costs.

A day in the life of...

• Apply a Customer Service mindset in daily operations.
• Analyze and evaluate supply plans and net dispatch requirements to meet customer needs, considering network complexity and supply constraints.
• Plan and optimize mixed loads, accounting for transportation constraints.
• Determine Finished Goods Stock Cover policy using the Stock Optimizer periodically for existing and new products, considering production flexibility, DPA, MOQ’s.
• Apply Supply Planning Processes, Tools, and Best Practices effectively across DRP Planners.
• Manage supply exceptions efficiently to minimize internal and external impacts.
• Anticipate and escalate potential issues or opportunities proactively.
• Utilize reports as management tools and performance indicators effectively.

What Will Make You Successful,

- At least two years of relevant operational experience at market or business level in areas such as:

• Factories – Production
• Foreign Trade / IMS Factory Logistics
• Other Demand & Supply Planning roles within Operations Improvement Teams

- Experience in Customer Service is an advantage.

We are Nestlé, the largest food and beverage company, with 308,000 employees dedicated to improving quality of life and contributing to a healthier future. Our values emphasize respect—for ourselves, others, diversity, and our future. With over CHF 91.4 billion in sales in 2018, we operate 413 factories across more than 85 countries. We believe our people are our greatest asset and offer a dynamic, inclusive, international environment with opportunities across various functions and geographies, working with diverse teams and cultures. To learn more, visit www.nestle.com.