Customer Service jobs in Malaysia

Position Title: Country Manager MY & SG

Department: General Management

Reports to: CEO

Based in: Kuala Lumpur

Gogoprint is South East Asia’s #1 online printing company. We are active in Thailand, Singapore and Malaysia, and are looking for dynamic and driven individuals to help grow the business!

• Our vision is to make printing easy and frictionless for all businesses in Asia Pacific, by moving the massive US$ 81bn printing industry online
• Now operating in 3 countries (Thailand, Malaysia & Singapore)
• International team of 75+ people

The Country Manager (CM) manages the day-to-day operations for Gogoprint’s Malaysian and Singaporean markets, and leads strategic projects that drive the top- and bottom-line. The CM oversees the supply chain, sales, customer service and design teams, operates with autonomy, and has the potential to significantly shape the company’s growth trajectory.

• Drive customer satisfaction, operational excellence, profitability.
• Expand Gogoprint’s production capabilities (in-house and outsourced) with a focus on profitability and turnaround times.
• Lower operating costs, launch better and more affordable products / services, offer faster delivery lead times and excellent customer support, etc.
• Maintain and improve the quality of products, services, customer support and other retention strategies.
• Manage the sales teams, drive retention and grow revenue. Ensure sales targets are met.
• Develop, plan and execute a strategy and relevant action plan for the local market(s), in line with Gogoprint’s broader vision and strategy.
• Identify opportunities and potential for improvement in an entrepreneurial manner.
• Build, lead and motivate an energetic and results-oriented team – in particular the local operational teams (supply chain, sales, CS, design).
• Deliver measurable results and ensure regular reporting of your actions and results.
• Develop and manage relationships with key stakeholders and business partners (internal and external) – in particular key suppliers.
• Support and collaborate with other teams within the Gogoprint Group (e.g. development, marketing, etc.) and drive group initiatives.

• At least 7 years of experience in operations / supply chain, with skills to take on a general management role. Additional experience in sales is a plus
• A seasoned manager, with deep knowledge of the SG and MY market(s)
• Obsessed with customer satisfaction
• Able to define a relevant strategy and action plan for the SG and MY markets
• Results-oriented with strong business acumen
• Proven track record of pursuing revenue and profitability growth
• Analytical and structured, with good project management skills
• Strong negotiation and problem solving skills
• Independent, disciplined and proactive team player
• Min. Bachelor’s, ideally Master’s degree in business / supply chain management
• International experience / exposure is a plus