Sales Associate

Richemont; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading luxury retail company is seeking a Sales Associate in Kuala Lumpur. The role focuses on delivering exceptional customer experiences while achieving sales targets. The ideal candidate will have retail experience, strong communication skills, and a knack for utilizing technology to enhance client interactions.

Qualifications

• Minimum 2 years of experience in retail, especially luxury.
• Strong communication skills with clients and team.
• Digitally savvy with familiarity in technologies like mobile apps.

Responsibilities

• Develop sales turnover aligned with store strategies.
• Manage client relations and ensure customer satisfaction.
• Participate in inventory management and stocktaking.

Skills

Strong communication

Client management

Sales productivity

Technology savvy

Job description

MAIN PURPOSE

Most important role as the Sales Associate is the direct link between the Product and Customer. To deliver seamless customer experience as exceptional people delivering and exceptional product, building Customer loyalty and relationships while delivering sales productivity.

KEY RESPONSIBILITIES:

Sales

Developing strong sales turnover for the Store in accordance with the store strategy

• Meeting the turnover targets set by the Store Manager
• Respecting discount policy
• Achieve Key performance indicators defined by the Store Manager

Client Management

Satisfying customers

• • Welcome & handle the clients in the respect of the Maison’s standards (in the Store, on the phone, by mail, or during events)
  • Advise, convince & ensure that each sales is handled accordingly

Building a long-term relationship with the client

• • Ensure and determine the prospect and the follow-up with new clients (local and international)
  • Invite clients to activations and/or events, with post follow-up

Customer Service SAV

• • Take care of each case according to the Maison’s standards
  • Follow up on each case and communicate to the Store Manager each problem

Product/Merchandise/Inventory Management

Participate to the good management of the stock

• • Reception & transfer
  • Take part on inventory management/stocktake
  • Check that all products are correctly handled & priced
  • Look after the merchandising (products are correctly emphasised according to the Store priorities, cleanliness, prices, etc.)

QUALIFICATIONS:

• Strong communicator with clients, team and cross functional colleagues and stakeholders
• Minimum 2 years of experience from retail handling with multiple categories and familiar with luxury retail requirements
• Digitally savvy and able to pick up new technologies (Mobile APPs, social media, Zoom, Teams etc)that would be explored for clienteling and internal communications.