Player Support Executive (Japanese Speaker)

PEOPLE PROFILERS; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency is seeking a Player Support Executive in Kuala Lumpur to provide customer support and technical issue resolution primarily in Japanese and English. The ideal candidate should be proficient in both languages, have a strong interest in gaming, and possess excellent problem-solving and customer service skills. This role involves assisting customers across multiple online platforms and delivering high-quality support.

Qualifications

• Proficiency in verbal and written Japanese and English.
• Ability to communicate effectively with Japanese speaking customers.
• Strong interest in games is preferred.

Responsibilities

• Provide customer support via various online platforms.
• Handle multiple chat and email interactions simultaneously.
• Identify and advise on technical issues for customers.
• Provide feedback to team members based on customer interactions.

Skills

Japanese communication skills (JLPT N3)

English communication skills

Customer service skills

Problem-solving skills

Gaming knowledge

Job description

Player Support Executive (Japanese Speaker)

Job Description:

RESPONSIBILITIES

• Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customers computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

REQUIREMENTS

• Proficient in both verbal and written communication skills in Japanese (JLPT N3)and English.
• Ability to communicate Japanese via email/chat/phone (required to liaise with Japanese speaking customers).
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamers perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
• Ability to solve and analyse information accurately with appropriate speed and guidelines.
• Team player.
• Those with strong interest in games are preferred.