Delivery Experience Lead

Prism+; Kuala Lumpur; On-site; MYR 39,060 - 50,220; Full time

Job summary

A high-growth electronics company seeks a Customer Delivery Coordinator in Kuala Lumpur. The role involves coordinating deliveries and servicing schedules, addressing customer concerns, and enhancing customer satisfaction. Ideal candidates will have 3-5 years of experience in customer service/logistics and strong communication skills. This is a fully in-office role requiring weekend and holiday availability.

Qualifications

• Minimum of 3-5 years in Customer Service/logistics, preferably in E-Commerce.
• Strong problem-solving capabilities with a customer-focused approach.
• Ability to multitask and perform under pressure.

Responsibilities

• Coordinate delivery/installation schedules according to customer preferences.
• Address customer questions and concerns about order scheduling.
• Drive customer satisfaction goals and assess service statistics.

Skills

Customer service

Problem-solving

Communication skills

Interpersonal skills

Multitasking

Education

Diploma or Degree holder or equivalent

Tools

Zendesk

Microsoft Office Suite

Job description

A high-growth electronics company seeks a Customer Delivery Coordinator in Kuala Lumpur. The role involves coordinating deliveries and servicing schedules, addressing customer concerns, and enhancing customer satisfaction. Ideal candidates will have 3-5 years of experience in customer service/logistics and strong communication skills. This is a fully in-office role requiring weekend and holiday availability.