Warehouse Operations

DHL Germany; Malaysia; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global logistics company in Malaysia is seeking an experienced warehouse manager to lead operational teams, manage customer relationships, and ensure adherence to company policies. Candidates must have at least a Bachelor's degree and 10 years of warehouse operations experience, with a strong background in leadership. This role offers a unique opportunity to drive improvements and ensure customer service excellence.

Qualifications

• 10+ years of experience in warehouse operations in a 3PL setting.
• 8+ years of experience in a managerial position.
• Experience in warehouse implementation is a plus.

Responsibilities

• Manage customer relationship to meet service standards.
• Lead operational teams and assess team member development.
• Oversee financials with the Contract Manager.
• Ensure adherence to company policies and procedures.

Skills

Customer relationship management

Budget management

Operational team leadership

Warehouse resource management

Education

Bachelor's Degree in Business Management, Logistics and Supply Chain, Engineering or Equivalent

Job description

Key Responsibilities

• Manage the customer relationship to ensure customer service standards are achieved and continuously improved.
• Work and manage all contract financials (budgets, P&L, revenue streams, costs, etc.) with the Contract Manager.
• Manage and lead the operational teams. Assess and develop (where appropriate) team members in skill development and career management.
• Manage all warehouses HR, OH&S and team member welfare issues.
• Appropriately manage all warehouse human and equipment resource requirements.
• Develop customer relationship to assist in the achievement of additional revenue.
• Ensure all company policies and procedures are adhered to including warehouse / product security.
• Professionally represent the company in all forums (meetings, seminars, courses and etc.)
• Continuously improve contact KPIs.
• Improve own skill base via internal / external training.

Qualifications & Requirements

• Minimum Bachelor's Degree in Business Management, Logistics and Supply Chain, Engineering or Equivalent
• Minimum 10 Years of Experience in Warehouse Operations in a 3PL setting
• Minimum 8 Years of experience in a Managerial Position
• Experience in Warehouse Implementation is an added advantage