Technical Customer Support, I

Zebra Technologies; Simpang Ampat; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A technology company in Malaysia is seeking a technical support specialist to provide customer assistance and troubleshooting. You will communicate technical solutions, document interactions, and collaborate with a team. Required qualifications include a Bachelor's or Associate Degree and 1-3 years of relevant experience. Strong communication and customer service skills are essential. This role offers a hybrid work model and professional development opportunities.

Qualifications

• 1-3 years demonstrated working experience required.
• Technical Certifications preferred.
• Demonstrates ability to articulate technical issues in simple terms.

Responsibilities

• Communicates basic technical solutions to customers effectively.
• Fully documents customer interactions in real-time.
• Collaborates with fellow technicians to solve problems.

Skills

Effective communication

Customer service

Problem-solving

Education

Bachelor's degree or Associate Degree (Technical Degree)

Tools

Microsoft Office Package

Job description

Remote Work: Hybrid

Overview

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Responsibilities

• Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
• Diffuses upset customers
• Fully documents customer interactions in real-time
• S solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
• Identifies and escalates complex problems under direct supervision
• Works on a limited variety of problems of limited scope using defined procedures and practices
• Collaborates with fellow technicians and supervisor to solve problems
• Familiarizes self with new technologies, products and platforms

Qualifications

• Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
• 1-3 years demonstrated working experience required
• Basic computer literacy with a working knowledge of the Microsoft Office Package
• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
• Demonstrates strong customer service and communication skills

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.