puestos de Customer Service en Alemania

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• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank's internal policies.
• To perform back office functions as well as rendering customer service support.
• To contribute towards branch's deposit growth and cross-selling Deposit / Investment / Bancassurance / Banca Takaful products.

• To take proactive actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by soliciting new accounts.
• To assist in managing branch cost control as per the approved budget.

• Perform daily branch activities in accordance with Bank's internal policies and regulatory requirements.
• Handle cash effectively and ensure Mid Day and End of Day cash balancing is performed according to procedures.
• Ensure accuracy in day-end balancing within a reasonable time.
• Maintain compliance with individual teller/drawer limits.
• Adhere to Bank's standard average serving time and waiting time.
• Bundle and cross-check vouchers at the end of each day.
• Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Maintain satisfactory audit ratings and resolve issues within the specified timeframe.
• Perform filing, printing daily reports, bundling vouchers, submitting documents via DIS, and preparing monthly reports.

• Ensure efficient customer service to meet SLA and address customer complaints promptly.
• Maintain accuracy and error-free service delivery.
• Attend to customer inquiries/complaints immediately and follow escalation procedures.
• Build and maintain good rapport with internal and external customers.

• Manage resources such as leave, attendance, and participate in staff development activities including SOJT/coaching.

• Manage ad-hoc assignments from management.
• Participate in CSR activities.
• Ensure cleanliness of the bank premises and SSL area.
• Perform relief duties as required, ensuring compliance with onboarding policies for new accounts (SA/CA/FD/SDB).

• Contribute to branch events and training on compliance, regulations, product knowledge, and personal development.
• Uphold AFFINBANK’s DNA and team spirit.