Tier-1 Fraud Support Advocate (Global, Rotational)

GBG; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology company is seeking a Customer Support Advocate in Kuala Lumpur. The role focuses on providing first-level support for customer queries related to fraud detection products. Candidates should have prior experience in customer support, strong SQL knowledge, and excellent communication skills. This position involves rotational on-call support and requires a commitment to delivering outstanding customer service.

Qualifications

• Experience in customer support within a technology/product-based company.
• Strong analytical skills with a structured problem-solving approach.
• Ability to communicate confidently and effectively with customers.

Responsibilities

• Provide customer service by logging and resolving queries.
• Participate in on-call support duties during evenings and weekends.
• Work closely with other teams to resolve queries.

Skills

Customer support experience

SQL knowledge

PostgreSQL

Strong analytical skills

Effective communication

Organizational skills

Education

Relevant IT/computing qualification

Job description

A leading technology company is seeking a Customer Support Advocate in Kuala Lumpur. The role focuses on providing first-level support for customer queries related to fraud detection products. Candidates should have prior experience in customer support, strong SQL knowledge, and excellent communication skills. This position involves rotational on-call support and requires a commitment to delivering outstanding customer service.