Customer Success Advocate - Elevate Client Experience

Teleperformance; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support firm in Malaysia is looking for a Customer Success Specialist dedicated to assisting customers with their inquiries and enhancing their experience. The role includes providing support through inbound calls and emails, managing customer concerns, and maintaining a professional image aligned with the brand values. Candidates should possess at least a Bachelor's degree and demonstrate strong customer service skills, with English proficiency being critical.

Qualifications

• Minimum typing speed of 40wpm with a 90% accuracy.
• Must have B2 level English proficiency.
• Fresh graduates are welcome in related fields.

Responsibilities

• Support customers to place online orders.
• Provide timely support through phone and email.
• Process payments while safeguarding customer data.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Positive attitude

Good reasoning and analytical skills

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Office

Job description

A leading customer support firm in Malaysia is looking for a Customer Success Specialist dedicated to assisting customers with their inquiries and enhancing their experience. The role includes providing support through inbound calls and emails, managing customer concerns, and maintaining a professional image aligned with the brand values. Candidates should possess at least a Bachelor's degree and demonstrate strong customer service skills, with English proficiency being critical.