Customer Service jobs in Malaysia
Bilingual Gaming Tech Support Specialist
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Bilingual Gaming Tech Support Specialist
Job summary
A customer support services provider in Kuala Lumpur is looking for a Customer Support Representative. The role involves providing bilingual support, resolving technical issues, and delivering excellent customer service. Ideal candidates should have a strong interest in gaming and be able to understand customers' perspectives. Fresh graduates are welcome to apply. This position requires working on weekends and public holidays.
Qualifications
- Strong in both written and spoken English and Mandarin.
- Ability to handle customer queries and technical issues efficiently.
- Capable of performing under pressure in a fast-paced environment.
Responsibilities
- Provide customer support via email, chat, and social media.
- Resolve technical issues for customers.
- Translate and report feedback in both Mandarin and English.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.