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Customer Service jobs in Malaysia

Network Analyst

HR FIRST Sdn. Bhd

Kuala Lumpur
On-site
MYR 50,000 - 70,000
10 days ago
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Trilingual Executive Assistant

Thrive H & P Sdn Bhd

Kuala Lumpur
Hybrid
MYR 100,000 - 150,000
10 days ago

Purchasing & Planner

Kanhseei Teckh

Johor Bahru
On-site
MYR 80,000 - 100,000
10 days ago

Sale Advisor- Aesthetic Clinic

Revolve Healthcare

Kuala Lumpur
On-site
MYR 100,000 - 150,000
10 days ago

Branch Manager,Penang

Chrisjac

Permatang Pauh
On-site
MYR 200,000 - 250,000
10 days ago
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Senior Manager, Residence Club Operations & Guest Experience

Eco World

Johor Bahru
On-site
MYR 100,000 - 150,000
10 days ago

Senior IoT Solutions Engineer - ASEAN

Advantech

Seberang Perai
On-site
MYR 50,000 - 70,000
10 days ago

Pharmacy Assistant: Customer Care & Stock Expert

Mega Kulim Pharmacy

Selangor
On-site
MYR 20,000 - 100,000
10 days ago
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Pharmacy Assistant

Mega Kulim Pharmacy

Selangor
On-site
MYR 20,000 - 100,000
10 days ago

Catering Event Staff — Premium Halal Lamb Experience

Am Saudagar Empire

Shah Alam
On-site
MYR 20,000 - 100,000
10 days ago

Marketing Executive (Open to Junior Level)

PHHP Marketing (M) Sdn Bhd

Kampung Baru Ulu Tiram
On-site
MYR 100,000 - 150,000
10 days ago

Mandarin-Speaking Player Support Specialist (Gaming)

Gravity Game Unite Sdn Bhd

Kuala Lumpur
On-site
MYR 100,000 - 150,000
10 days ago

Sales Admin & Operations Coordinator

BAN LEE HENG MOTOR (NILAI) SDN. BHD.

Negeri Sembilan
On-site
MYR 100,000 - 150,000
10 days ago

Concierge

Nawawi Tie

Putrajaya
On-site
MYR 20,000 - 100,000
10 days ago

Marketing Assistant Executive

Amerseal Industrial

Kuantan
On-site
MYR 100,000 - 150,000
10 days ago

Water Filtration Sales Executive — Growth & Impact

KyoChon Sdn. Bhd

Shah Alam
On-site
MYR 45,000 - 60,000
10 days ago

Automotive Quality & Compliance Inspector

Carsome

Selangor
On-site
MYR 30,000 - 40,000
10 days ago

Branch Manager — Lead Teams, Drive Furniture Retail Sales

SSF Sdn Bhd

George Town
On-site
MYR 65,000 - 85,000
10 days ago

Insurance Outbound Pro — High Commission, Singapore

PERSOL

Johor
Hybrid
MYR 20,000 - 100,000
10 days ago

Banking Sales Exec: Cross-Sell & Grow Customers

Bank Islam

Perak
On-site
MYR 150,000 - 200,000
10 days ago

Supervisor (Preferable Mandrind Speaker)

Fatty Loh Chicken Rice

George Town
On-site
MYR 100,000 - 150,000
10 days ago

VIP Member Sales & Customer Service Associate

Watsons

Ipoh
On-site
MYR 20,000 - 100,000
10 days ago

Inspector

Carsome

Selangor
On-site
MYR 30,000 - 40,000
10 days ago

Change Management Team Lead

Alliance Bank

Kuala Lumpur
On-site
MYR 80,000 - 100,000
10 days ago

Senior Buyer (Metal - Asia Region)

Transpak Worldwide

Iskandar Puteri
On-site
MYR 80,000 - 110,000
10 days ago

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Similar jobs:

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Network Analyst
HR FIRST Sdn. Bhd
Kuala Lumpur
On-site
MYR 50,000 - 70,000
Full time
10 days ago

Job summary

A leading IT services company in Kuala Lumpur is seeking a skilled Network Operations Engineer. The candidate will manage monitoring systems, provide support in the Network Operations Centre, and perform routine maintenance. Applicants should have a degree in Information Technology with at least 2 years of relevant experience and strong knowledge of LAN and WAN technologies. Excellent communication skills and customer service aptitude are essential for this role.

Qualifications

  • Minimum 2 years of experience in a network-related role.
  • Good knowledge in LAN & WAN technologies.
  • Ability to work independently with minimal supervision.

Responsibilities

  • Manage and maintain the Monitoring Systems.
  • Provide 1st & 2nd level support in Network Operations centre.
  • Create and update tickets based on follow-up until resolution.

Skills

Network monitoring and maintenance
Good communication skills
Customer service

Education

Degree in Information Technology/Computer Science

Tools

CISCO
Windows Server
Redhat Linux
Job description
  • Manage and maintain the Monitoring Systems (these report on the status and performance of Network, ISP services and facilities).
  • Provide 1st & 2nd level support in Network Operations centre (NOC)
  • Perform routine network monitoring and maintenance of network devices in the NOC
  • Handle incoming calls and troubleshoot issues pertaining to network failures; elevate to relevant parties if necessary
  • Fault handling and escalation (identifying and responding to faults identified via Monitoring System and networks, liaising with respective clients, handling escalation through to resolution).
  • Maintenance of KNOWHOW and technical documentation (for NOC) of processes and procedures used throughout normal operations.
  • Development of knowledge and skills in network and system administration, particularly with regard to companies architecture and platforms.
  • Effective communication with respective Service Providers.
  • Generate network status, availability and uptime reports
  • Create Ticket and update based on the followup until the case resolution in timely manner.
  • Degree in Information Technology / Computer Science with minimum 2 years experience
  • Good knowledge in LAN & WAN (L2, L3 Switches, ATI, CISCO, Cyberoam FW, Bit Defender)
  • Good communication skill and customer service.
  • Experience in Windows Server 2008, 2012, Redhat Linux, Fedora, SQL 2008, MYSQL, PHP, IIS, Sharepoint, Office 365, AV.
  • Able to work independently with less supervision, highly motivated and team player.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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