Customer Service jobs in Malaysia
Trilingual Executive Assistant
Thrive H & P Sdn Bhd
Discover more opportunities than anywhere else. Find more jobs nowSenior Manager, Residence Club Operations & Guest Experience
Eco World
Pharmacy Assistant: Customer Care & Stock Expert
Mega Kulim Pharmacy
Connect with headhunters to apply for similar jobsCatering Event Staff — Premium Halal Lamb Experience
Am Saudagar Empire
Marketing Executive (Open to Junior Level)
PHHP Marketing (M) Sdn Bhd
Mandarin-Speaking Player Support Specialist (Gaming)
Gravity Game Unite Sdn Bhd
Sales Admin & Operations Coordinator
BAN LEE HENG MOTOR (NILAI) SDN. BHD.
Water Filtration Sales Executive — Growth & Impact
KyoChon Sdn. Bhd
Branch Manager — Lead Teams, Drive Furniture Retail Sales
SSF Sdn Bhd
Banking Sales Exec: Cross-Sell & Grow Customers
Bank Islam
Network Analyst
Job summary
A leading IT services company in Kuala Lumpur is seeking a skilled Network Operations Engineer. The candidate will manage monitoring systems, provide support in the Network Operations Centre, and perform routine maintenance. Applicants should have a degree in Information Technology with at least 2 years of relevant experience and strong knowledge of LAN and WAN technologies. Excellent communication skills and customer service aptitude are essential for this role.
Qualifications
- Minimum 2 years of experience in a network-related role.
- Good knowledge in LAN & WAN technologies.
- Ability to work independently with minimal supervision.
Responsibilities
- Manage and maintain the Monitoring Systems.
- Provide 1st & 2nd level support in Network Operations centre.
- Create and update tickets based on follow-up until resolution.
Skills
Education
Tools
- Manage and maintain the Monitoring Systems (these report on the status and performance of Network, ISP services and facilities).
- Provide 1st & 2nd level support in Network Operations centre (NOC)
- Perform routine network monitoring and maintenance of network devices in the NOC
- Handle incoming calls and troubleshoot issues pertaining to network failures; elevate to relevant parties if necessary
- Fault handling and escalation (identifying and responding to faults identified via Monitoring System and networks, liaising with respective clients, handling escalation through to resolution).
- Maintenance of KNOWHOW and technical documentation (for NOC) of processes and procedures used throughout normal operations.
- Development of knowledge and skills in network and system administration, particularly with regard to companies architecture and platforms.
- Effective communication with respective Service Providers.
- Generate network status, availability and uptime reports
- Create Ticket and update based on the followup until the case resolution in timely manner.
- Degree in Information Technology / Computer Science with minimum 2 years experience
- Good knowledge in LAN & WAN (L2, L3 Switches, ATI, CISCO, Cyberoam FW, Bit Defender)
- Good communication skill and customer service.
- Experience in Windows Server 2008, 2012, Redhat Linux, Fedora, SQL 2008, MYSQL, PHP, IIS, Sharepoint, Office 365, AV.
- Able to work independently with less supervision, highly motivated and team player.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.