Mandarin-Speaking Player Support Specialist (Gaming)

Gravity Game Unite Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading gaming company in Kuala Lumpur is seeking a Mandarin Speaking Player Support Specialist. You will provide excellent customer support for popular PC and mobile games, handling inquiries through various channels. The ideal candidate will have 2+ years in the gaming or customer service industry, be passionate about gaming, and possess strong problem-solving skills. The position requires a willingness to work rotational shifts. You'll work with a vibrant team supporting well-known global titles.

Benefits

Friendly team environment

Opportunity to work on global game titles

Convenient location in central Kuala Lumpur

Qualifications

• Minimum 2 years of experience in gaming or customer service roles.
• Strong passion for MMORPGs and gaming culture.
• Willingness to work rotational shifts, including weekends and public holidays.

Responsibilities

• Provide excellent customer support through various channels.
• Communicate with players professionally and respond to inquiries.
• Troubleshoot in-game issues and escalate complex problems.

Skills

Proficiency in Mandarin

Proficiency in English

Problem-solving skills

Interpersonal skills

Job description

A leading gaming company in Kuala Lumpur is seeking a Mandarin Speaking Player Support Specialist. You will provide excellent customer support for popular PC and mobile games, handling inquiries through various channels. The ideal candidate will have 2+ years in the gaming or customer service industry, be passionate about gaming, and possess strong problem-solving skills. The position requires a willingness to work rotational shifts. You'll work with a vibrant team supporting well-known global titles.