Senior Manager, Residence Club Operations & Guest Experience

Eco World; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading real estate development company in Johor Bahru is seeking a Senior Manager to oversee departmental activities and enhance customer service excellence. The ideal candidate will have experience in team management, policy development, and resource management. Responsibilities include developing team members, monitoring performance, and implementing innovative service standards. This role is crucial for maintaining brand integrity and driving operational success within the company.

Qualifications

• Experience in team management and customer excellence.
• Ability to develop and implement service standards and guidelines.
• Proven track record in policy development and resource management.

Responsibilities

• Oversee departmental activities and drive customer service excellence.
• Develop team members for long-term potential.
• Monitor and evaluate individual performance.
• Implement innovative service standards and guidelines.
• Advise stakeholders in solving complex issues.

Job description

A leading real estate development company in Johor Bahru is seeking a Senior Manager to oversee departmental activities and enhance customer service excellence. The ideal candidate will have experience in team management, policy development, and resource management. Responsibilities include developing team members, monitoring performance, and implementing innovative service standards. This role is crucial for maintaining brand integrity and driving operational success within the company.