Change Management Team Lead

Alliance Bank; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A financial institution in Kuala Lumpur seeks an experienced Quality Assurance Specialist to enhance systems development processes and ensure compliance with regulations. The ideal candidate should have at least 5 years in quality assurance, strong IT skills, and hands-on experience with the ServiceNow platform. Responsibilities include improving deployment accuracy, reviewing change management processes, and collaborating with IT for system resiliency. Excellent communication skills are paramount for this role. This position offers an opportunity to influence quality assurance practices across the organization.

Qualifications

• Minimum 5 years of experience in a similar role with quality assurance focus.
• Strong knowledge of Systems Development Life Cycle, COBIT, and ITIL Framework.
• Hands-on experience with ServiceNow platform.
• Good understanding of business applications’ impact on customer service.

Responsibilities

• Identify improvement areas in Systems Development Life Cycle to minimize errors.
• Review change management processes for compliance with policies.
• Collaborate with IT to ensure system resiliency.
• Contribute to governance of technology quality assurance.

Skills

Quality assurance methodology

Communication skills

Problem-solving

IT skills

Tools

ServiceNow

Job description

Identify improvement areas in Systems Development Life Cycle (SDLC) to keep system deployment errors at a minimum with key focus on customer touchpoints which includes but not limited to activities like the review of UAT/SIT test cases for completeness.

Continuously review and improve change management processes to ensure alignment with internal policies and compliance with external regulations.

Liaise closely with IT to implement solutions in ensuring system resiliency.

Conduct focused technology reviews and assessments as requested by management.

Contribute to the development of strategy and plan for the governance and enforcement of technology quality assurance by adopting good practices based on COBIT and ITIL Framework to improve quality of change delivery to production environment.

Champion continuous improvement and innovation using ServiceNow capabilities across the organization, driving automation, process optimization, and enhanced user experience.

REQUIREMENT

At least 5 years of experience working in a similar or related role with exposure to quality assurance methodology and processes.

Knowledge in Systems Development Life Cycle, COBIT/ITIL Framework.

Possess strong IT skills with the ability to use logic and reasoning to identify the strength and weaknesses of IT systems.

Understands the intricacies of business applications and its impact to customer service and experience.

Hands on experience with ServiceNow platform (implementation, configuration, and optimization).

Experience in managing people of various backgrounds and seniority.

Good communications skills, both written and verbal.

Knowledge of financial industry compliance, risk and regulatory requirements will be an advantage.