Concierge

Nawawi Tie; Putrajaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local hospitality business in Putrajaya is seeking a Concierge to ensure a pleasant experience for shoppers and visitors. Responsibilities include acting as the first point of contact, providing information about the mall and transport options, assisting with inquiries, and ensuring a well-maintained concierge counter. The role requires SPM or equivalent education, customer service experience, and fluency in Bahasa Malaysia and English. Shift work, including weekends, is mandatory.

Qualifications

• 1 year of experience in customer service, hospitality, or retail.
• Ability to handle difficult situations confidently.
• Good general knowledge of nearby landmarks and transportation.

Responsibilities

• Act as the first point of contact for shoppers and commuters.
• Provide information on mall directory and transport options.
• Assist customers in need and manage lost & found items.
• Maintain logs, reports, and daily checklists.

Skills

Customer service

Fluent in Bahasa Malaysia

Fluent in English

Basic computer skills

Education

SPM qualification or Certificate/Diploma in relevant fields

Job description

The Concierge ensures a smooth and pleasant experience for shoppers, commuters, and visitors at Destina Putrajaya.

Key Responsibilities

• Act as the first point of contact for shoppers and commuters.
• Provide information on mall directory, tenants, amenities, and public transport (MRT/ERL/Bus).
• Manage lost & found items and assist customers in need, including elderly or disabled visitors.
• Maintain a clean, presentable, and fully functional concierge counter.
• Monitor mall ambience and report issues to Operations.
• Maintain logs, reports, and daily checklists.
• Assist in emergencies by guiding visitors and sharing safety information.
• Support mall promotions, gift redemptions, digital engagement, and events.
• Assist tenants with customer‑related enquiries and share important updates when needed.

Requirements

• SPM qualification and/or Certificate/Diploma in Hospitality, Tourism, Hotel, or Retail Management.
• Minimum 1 year of experience in customer service, hospitality, or retail.
• Fluent in Bahasa Malaysia and English; ability to speak additional languages is an added advantage.
• Pleasant, attentive, and confident in handling face‑to‑face and phone enquiries, including difficult situations.
• Willing to work on shifts, weekends, and public holidays.
• Basic computer skills (Microsoft Office).
• Good general knowledge of the mall’s surrounding areas, nearby landmarks, and transportation infrastructure.

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