Network Analyst

HR FIRST Sdn. Bhd; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading IT services company in Kuala Lumpur is seeking a skilled Network Operations Engineer. The candidate will manage monitoring systems, provide support in the Network Operations Centre, and perform routine maintenance. Applicants should have a degree in Information Technology with at least 2 years of relevant experience and strong knowledge of LAN and WAN technologies. Excellent communication skills and customer service aptitude are essential for this role.

Qualifications

• Minimum 2 years of experience in a network-related role.
• Good knowledge in LAN & WAN technologies.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage and maintain the Monitoring Systems.
• Provide 1st & 2nd level support in Network Operations centre.
• Create and update tickets based on follow-up until resolution.

Skills

Network monitoring and maintenance

Good communication skills

Customer service

Education

Degree in Information Technology/Computer Science

Tools

CISCO

Windows Server

Redhat Linux

Job description

• Manage and maintain the Monitoring Systems (these report on the status and performance of Network, ISP services and facilities).
• Provide 1st & 2nd level support in Network Operations centre (NOC)
• Perform routine network monitoring and maintenance of network devices in the NOC
• Handle incoming calls and troubleshoot issues pertaining to network failures; elevate to relevant parties if necessary
• Fault handling and escalation (identifying and responding to faults identified via Monitoring System and networks, liaising with respective clients, handling escalation through to resolution).
• Maintenance of KNOWHOW and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration, particularly with regard to companies architecture and platforms.
• Effective communication with respective Service Providers.
• Generate network status, availability and uptime reports
• Create Ticket and update based on the followup until the case resolution in timely manner.
• Degree in Information Technology / Computer Science with minimum 2 years experience
• Good knowledge in LAN & WAN (L2, L3 Switches, ATI, CISCO, Cyberoam FW, Bit Defender)
• Good communication skill and customer service.
• Experience in Windows Server 2008, 2012, Redhat Linux, Fedora, SQL 2008, MYSQL, PHP, IIS, Sharepoint, Office 365, AV.
• Able to work independently with less supervision, highly motivated and team player.