Customer Service jobs in United States

AFS Engineer main duties are as below:

Ensure Commissioning / decommissioning for all DEXTRA equipment:

• Ensure the Installation & commissioning of the equipment for all the countries / project’s site.
• Coordinate with Customers the audit information needed

Ensure the availability of Documentation for all DEXTRA equipment:

• Make available ground floor all the up-to-date documentation (Machine handbooks, BEPQM & TOOLS & consumables references).
• Make accessible for all DEXTRA equipment on site for all troubleshooting notices for the most repetitive breakdowns, for all DEXTRA machines.

Ensure customer training for all DEXTRA equipment crew:

• Train & monitor (by regular audit) that all new operators / setters / QC inspectors / maintenance technicians / supervisors are covering their scope of works accordingly with the actions listed in the “Supervision Manual requirement” & ensure the Issue of training reports (and optional Training certificates).
• Train the Client’s setters & operator on the preparation of test samples.
• Train the Client’s steel fixers on the splice assembly at site.
• Train the Client's managers and supervisors on E-ticketing implementation.

Ensure technical support Level 3 - on site & from remote:

• Ensure a good response time to E-tickets.
• Ensure the needed technical assistance L3 for maintenance from remote, or on site if needed.
• Conduct preventive maintenance Level 3 of all DEXTRA equipment.
• Monitor the standardization of DEXTRA equipment on site & supervise the machine upgrade deployment planning.
• For each troubleshooting ensured by DEXTRA, a technical service report will be provided to the Client (symptoms/root cause analysis/action to repair/parts changed/pending issues).
• Report capability and conditions of the local testing laboratory to Dextra Management and to the Client.

Ensure Monitoring of customer efficiency:

At each site’s visit opportunity:

• Review that operation and quality procedures in place are followed by the Client.
• Supervise randomly the operations of bars cutting, cold forging, threading, and thread integrity testing.
• Monitor the production output and provide recommendations on how to optimize the effectiveness of the workshop.
• Verify that no coupler other than Dextra’s are used on DEXTRA equipment.

Qualifications

• At least a Bachelor’s degree in engineering or related field
• Experience in customer service role would be beneficial.
• Experience in quality control / inspection would be beneficial.
• Experience on abroad project would be beneficial.
• English Level: Very good command of spoken and written
• ITS skills: Proficiency in Microsoft Office
• Other technical skills:
• Willingness / ability to travel regularly (30% to 50% of the time) to Singapore, for periods of 2 to 5 consecutive days.
• Ability to work on project supervision field.
• Skilled in Electrical / Mechanical / Automation / Hydraulic