Senior Analyst, Credit Management

PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading workforce solutions provider in Kuala Lumpur is seeking a Senior Analyst for Credit Management to oversee CM processes and ensure quality service delivery. The role includes managing customer accounts, ensuring compliance with credit policies, and driving process excellence. The ideal candidate will have a degree in accounting and experience with SAP. This position offers a dynamic work environment focused on team performance and customer service.

Qualifications

• Degree in accounting or a related field, or equivalent.
• Prior related job experience required.
• Good understanding and knowledge of SAP required.

Responsibilities

• Manage a designated range of customer accounts.
• Monitor and implement actions for blocked orders.
• Liaise with commercial finance team to achieve targets.

Skills

Knowledge of collection and credit management

Good knowledge of customers' business

Advanced knowledge and use of office productivity tools

Education

Degree in accounting or a related field

Tools

SAP

MS Office

Job description

Position Overview

The Senior Analyst for Credit Management (CM) will oversee and perform information within CM processes to ensure quality and accurate completion of services and key performance indicators (KPIs), as defined in the Service Level Agreement (SLA).

Principal Accountabilities

Transaction Processing

• The position will manage a designated range of customer accounts.
• Must communicate effectively with Trade Marketing, third‑party distributors/customers, Commercial/Corporate Finance team.
• Monitor blocked orders and implement expedient action for their release within prescribed cut‑off times and in compliance with the Credit Policy/Authority matrix.
• Remain conversant and compliant with the company’s credit policy and procedures.
• Ensure that all customer accounts are reconciled and that trading limits are reviewed in line with sustained trading activity, together with maintenance of effective credit controls for credit extensions.
• Review reports performed by team members.
• Manage team processes and more complex/sensitive activities.
• Communicate potential issues/risks with the team.
• Ensure accuracy and completeness of service deliverables and KPIs.
• Ensure documentation is always updated with accurate and complete information.
• Liaise with commercial finance team to ensure all targets are met and process excellence achieved.
• Provide support for implementation of project migration and global initiatives.
• Perform ad‑hoc tasks as and when required.

Process Excellence

• Monitor, manage and improve performance measures/key performance indicators (KPIs).
• Assist continuous improvement in process efficiency and effectiveness.
• Ensure compliance with accounting principles.
• Ensure internal controls are adhered to.

Customer Relationship Management

• Monitor and address customer needs and issues, ensuring overall process service satisfaction.
• Organise and conduct regular meetings and communications with stakeholders.
• Establish and maintain working relationships with customers.
• Maintain working relationships across functions.
• Monitor and manage issues and requests for assigned accounts.
• Escalate transactions, issues and requests from assigned accounts to relevant functional teams if necessary.

People Management

• Create a positive work environment that fosters team performance.
• Cultivate a customer‑service culture within the team.
• Organise and conduct regular meetings and communications with team members.
• Coach team members to improve the skills and knowledge required to perform their jobs effectively.
• Train new team members and share knowledge and job experience.
• Set performance objectives with direct reports (if any).
• Resolve management team conflict with sensitivity, tact and fairness.

Workload and Resource Management

• Monitor resource utilisation and manage resource allocation.
• Identify changes to long‑term resource needs and implement appropriate actions.

Knowledge, Skills & Experience

• Education / Experience
  
  • Degree in accounting or a related field, or equivalent.
  • Prior related job experience required.
  • Good understanding and knowledge of SAP required.
• Functional
  
  • Knowledge of collection and credit management.
  • Good knowledge of customers' business.
• Technical
  
  • Advanced knowledge and use of office productivity tools (MS Office, Outlook, etc.).
  • Ability to use SAP FSCM module is an added advantage.