BPO Call Centre - Customer Service Representative

Two95 International Inc.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading BPO firm in Kuala Lumpur is seeking a Customer Service Representative to handle billing and utilities queries. Ideal candidates should be bilingual in Mandarin and English, have at least one year of customer service experience, and strong Microsoft Office skills. This role offers a salary of RM2,800 - RM3,400 per month and involves working rotational shifts.

Qualifications

• At least 1-year experience in customer service.
• Preference for candidates with Call Centre experience.
• Excellent English proficiency in spoken and written form.

Responsibilities

• Attend to customer's billing and utilities related queries.
• Communicate through calls and emails.

Skills

Bilingual (Mandarin & English)

Customer service experience

Excellent English proficiency

Proficiency in Microsoft Office

Swift typing skills

Job description

BPO CALL CENTRE - Customer service representative

Bilingual candidates in Mandarin & English will be given priority.

Job scope: To attend to customer's billing & utilities related queries and requests.

Channels: Calls & emails

Requirements:

With at least 1-year of experience in customer service.

Preference for candidates with Call Centre experience – Voice & Non-Voice.

Excellent English proficiency (Spoken & Written).

Proficient in Microsoft office.

Swift typing skills.

Location:

Training: Taman Bukit Indah/Taman Molek branch

Office/working location: Taman Molek

Working Hours:

Monday-Friday: 8 AM – 5 PM/ 8:30 AM – 5:30 PM / 9 AM – 6 PM (Rotational Shifts)

Alternate Saturdays/Sundays: 9AM – 1 PM

Holidays based on Singapore Public Holidays

Remuneration

Salary: RM2,800.00 - RM3,000.00 per month (English)

Salary: RM3,100.00 - RM3,400.00 per month (Bilingual English & Mandarin)

Probation period: Minimum 3 months’ probation.

KPI incentive upon completion of probation and confirmation: Up to RM300 KPI Incentive