Urdu-speaking Customer Support Specialist – Penang

Teleperformance; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Penang, Malaysia is seeking an Urdu-speaking Customer Service Representative to handle inquiries via email, live chat, and phone. The ideal candidate must have a Bachelor's Degree and be proficient in both Urdu and English. Responsibilities include addressing customer queries, providing information, and documenting interactions. The role requires flexibility to work in rotational shifts, offering a competitive salary and a supportive multicultural work environment.

Benefits

Competitive salary and benefits package

Paid training and development opportunities

Supportive and multicultural work environment

Opportunities for career advancement

Qualifications

• Proficiency in Urdu and English (spoken and written) is required.
• Prior experience in customer service, call center, or BPO is preferred.
• Willingness to work in rotational shifts, including weekends and public holidays.

Responsibilities

• Handle incoming customer queries in Urdu and English via phone, chat, and email.
• Assist customers with product or service-related questions.
• Provide accurate information and effective solutions in a timely manner.
• Document customer interactions and update relevant systems.
• Meet performance targets and ensure high levels of customer satisfaction.

Skills

Proficiency in Urdu and English

Good communication skills

Problem-solving skills

Interpersonal skills

Education

Bachelor's Degree

Job description

A customer service company in Penang, Malaysia is seeking an Urdu-speaking Customer Service Representative to handle inquiries via email, live chat, and phone. The ideal candidate must have a Bachelor's Degree and be proficient in both Urdu and English. Responsibilities include addressing customer queries, providing information, and documenting interactions. The role requires flexibility to work in rotational shifts, offering a competitive salary and a supportive multicultural work environment.