Customer Service Consultant

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading health technology company is seeking a Customer Service Consultant in Kuala Lumpur. The role involves managing customer inquiries and providing excellent service in a contact center environment. Candidates should have 3-5 years of experience in customer service, strong communication skills, and a degree/diploma in any field. Proficiency in English is essential, with Mandarin as a plus. The position offers a salary of up to RM5,000 and a rotational schedule.

Benefits

EPF & Socso

Qualifications

• Minimum 3 to 5 years of experience in customer service in a contact center.
• SPM holders with experience can be considered.
• Proficient in spoken and written English.
• Pleasant and cheerful disposition is preferred.

Responsibilities

• Attend to enquiries maintaining high level of accessibility.
• Ensure clear communication with customers and clients.
• Manage customer feedback and complaints professionally.
• Perform post-case administration for future reference.

Skills

Interpersonal skills

Communication skills

Problem-solving

People engagement

Fluent English

Mandarin speaking

Education

Diploma or Degree in any field

Relevant insurance certification

Job description

Overview

We are representing our client, a leading health technology company specializing in medical benefits administration. They are looking for a potential candidate to fill the position of Customer Service Consultant, based in Mid Valley City, Kuala Lumpur.

Salary: Up to RM5,000

Working days: 5 days (24 hours rotational shift schedule)

Channel: Email & inbound phone call enquiries. Outbound call for follow up cases.

Benefits:

• EPF & Socso

Responsibilities

• Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
• Ensure communication with customers and clients with clear and relevant information
• Manage customers or clients feedback and complaints in a professional manner
• Perform post-case administration for future reference

Qualifications

• Diploma or Degree in any field. Relevant insurance certification will be an advantage
• SPM holders with experience can be considered
• Minimum 3 to 5 years of experience in customer service in a contact center
• Enjoy people engagement and providing good advice and patience in dealing with complex problems
• Good interpersonal and communication skills
• Possess a pleasant and cheerful disposition
• Proficient in spoken and written English
• Mandarin speaking is an advantage - as you will be dealing with Chinese customers

Interested candidates may apply online or share your resume to [e-mail] / [e-mail] / [e-mail] / [e-mail]

Only shortlisted candidates will be notified.