Multichannel CSR — KL (24/7 Shifts)

Talent Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking Customer Service Representatives based in Kuala Lumpur. Candidates should have professional proficiency in English and Malay, along with a typing speed above 45 words per minute. The role involves delivering excellent customer service via phone, chat, and email, while working flexible 24/7 shifts. Prior call center experience is preferred, although fresh graduates are encouraged to apply.

Qualifications

• Proficient in both verbal and written English and Malay.
• Competent in computer operations and typing speed above 45 words per minute.
• Flexible to work in 24/7 shifts, including weekends.

Responsibilities

• Deliver excellent customer service via phone, chat, and email.
• Take ownership of customer concerns and resolve travel challenges.
• Strive to achieve individual KPIs and contribute to team performance.

Skills

Professional proficiency in English

Problem-solving skills

Patience

Customer service excellence

Tools

Microsoft Office

Job description

A leading recruitment firm is seeking Customer Service Representatives based in Kuala Lumpur. Candidates should have professional proficiency in English and Malay, along with a typing speed above 45 words per minute. The role involves delivering excellent customer service via phone, chat, and email, while working flexible 24/7 shifts. Prior call center experience is preferred, although fresh graduates are encouraged to apply.