APAC Pharma Customer Care Specialist Hybrid & Bonuses

Clinigen; Shah Alam; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading pharmaceutical services company in Malaysia is seeking a Customer Service Representative to join their regional operations team. You will provide high-quality service to customers across the Asia Pacific region. The ideal candidate will have excellent English communication skills, experience in customer service, and a proactive approach to problem solving. This position offers a competitive salary, 13th month bonus, and hybrid working arrangements.

Benefits

Competitive monthly salary

13th month bonus

Performance bonus

20 days annual leave

Ongoing professional development

Hybrid working arrangements

Qualifications

• Experience in a professional customer service environment.
• Exposure to Good Distribution Practice (GDP) and Health Authority compliant environment advantageous.
• Willing and able to work from the office at least 3 days per week.

Responsibilities

• Respond to customer enquiries regarding orders, service needs, and product complaints.
• Process orders in a timely manner.
• Support sourcing and procurement activities.
• Liaise with freight forwarders for stock updates.
• Maintain temperature monitoring for the warehouse.

Skills

Excellent written and verbal English communication skills

Strong attention to detail

Excellent time management ability

Motivated and adaptable

Excellent team player

Education

Completion of secondary education, diploma or tertiary qualifications

Job description

A leading pharmaceutical services company in Malaysia is seeking a Customer Service Representative to join their regional operations team. You will provide high-quality service to customers across the Asia Pacific region. The ideal candidate will have excellent English communication skills, experience in customer service, and a proactive approach to problem solving. This position offers a competitive salary, 13th month bonus, and hybrid working arrangements.