Customer Service Executive (Mandarin Speaking)

Talent Recruit; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fintech wealth management platform is seeking a Customer Service Executive fluent in Mandarin to provide outstanding customer service, resolve client inquiries, and collaborate with teams. The ideal candidate should understand financial markets and possess strong communication skills. This role offers an opportunity to work in a dynamic financial environment.

Qualifications

• Understanding of financial markets, investment products, and regulatory requirements is advantageous.

Responsibilities

• Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
• Communicate effectively with clients through various channels.
• Collaborate with internal teams for timely service delivery.
• Proactively resolve issues to ensure client satisfaction.
• Analyse client feedback and implement solutions.

Skills

Strong interpersonal and communication skills

Ability to multitask effectively

Good command of English

Good command of Mandarin

Education

Diploma or higher educational qualification

Job description

About the job Customer Service Executive (Mandarin Speaking)

Company Background:

We are representing a fintech wealth management platform headquartered in Singapore. They specialise in providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.

Job Responsibilities:

• Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
• Communicate effectively with clients through various channels, including email, phone, and Live Chat.
• Collaborate with internal teams to ensure timely and accurate delivery of services.
• Proactively identify and resolve issues to ensure client satisfaction.
• Analyse client feedback to identify areas for improvement and implement solutions.

Job Requirements:

• Possess a diploma or higher educational qualification.
• Understanding of financial markets, investment products, and regulatory requirements will be an advantage.
• Ability to multitask and prioritise effectively in a dynamic and fast-paced financial environment.
• Strong interpersonal and communication skills.
• Good command of English and Mandarin.

Qualified candidates can apply online or send your resume to ryan{at}talentrecruit.com.my

Only shortlisted candidates will be notified.