Customer Service ofertas em Canadá

The Dynamics CRM Senior Consultant is a core team member of KPMG’s customer delivery of Microsoft Dynamics 365 centred solutions. The Senior Consultant will be involved in the business processes and solution design and will be hands on configuring and customising the implementation of Dynamics CRM solutions working with both onshore and offshore development teams. The position may require business travel.

Job Location: Silema, Malta

Work Type: Hybrid

Job Type: Full-time, Permanent

Working Hours: GMT +1

Salary: Base + Benefits (Paid in Euros €)

Relocation: VISA & Relocation Package Included

• A University graduate with relevant degree within a computing or business discipline
• Microsoft D365 CE Certifications (2016, D365) are desirable
• Strong functional knowledge and understanding of Microsoft D365 CE covering a wide spectrum of industries and sectors
• At least 8+ years of hands-on proven functional experience in D365 CE configuration, standard workflows, dashboards, forms & views customizations, Report development
• Detailed knowledge and understanding of all modules within D365 CE including Sales, Marketing, Customer Service & Field Services
• Working knowledge of the Power Platform (Power Apps, Power Automate, Power BI)
• Good understanding of Dataverse including customisations and development of Business Data Models for different solutions
• Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
• A proven track record of successful implementation & maintenance of a number of solutions within large client companies, preferably across a number of business verticals (Healthcare, Education, Banking, Manufacturing etc.)
• A proven ability to develop a clear understanding of clients’ needs and the ability to incorporate them into a solution
• Experience of consultancy roles in software delivery
• Experience in a delivery-orientated IT environment using waterfall, agile and Devops methodologies
• Adept at Business Requirement Analysis
• The ability to see the greater picture and suggest solutions both within and outside the current implementation
• Experience in supporting pre-sales activities is an advantage
• Project documentation experience especially for work packages to be implemented by offshore teams
• Business process mapping, modelling and documentation knowledge

• The senior consultant will work as a techno-functional lead to analyse, design, develop, test, maintain and support applications developed using D365 CE by working closely with client teams and business stakeholders.
• Contribute to activities as required including building demo and proof of concept solutions for various client presentations
• Work on the creation of Dynamics 365 solutions and industry templates
• Meet and exceed customer expectations of business knowledge, skills and behaviour
• Support practice & business development activities such as Pre-Sales, Recruitment, Mentoring Juniors, Sharing knowledge, Initiatives etc.
• Ensure timely completion of internal processes and mandatory trainings
• Carry out additional duties as may occur from time to time as instructed and agreed by the management team
• Represent our client’s Microsoft Business Solutions team in a professional and positive manner at all times
• The Employee is required to follow our client’s Information Security Policies (ISP and ISMP) at all times
• Perform Project responsibilities as described and given below, towards Team (lead), Client (client facing) and Governance (aiding Project Managers)

• Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders
• Verifying customer requirements to ensure completeness and correctness by working with technical consultants/leads. Ask relevant and right questions to gather additional information to avoid confusion. Provide accurate estimations for tasks
• Responsible involvement in low-level and high-level design; architecture/design of project; creation and elaboration of requirements/tasks to be given to technical leads/developers/team members; project documentation
• Lay down quality guidelines (requirement traceability, acceptance criteria, non-functional requirements, other design standards etc.) for the project
• Working closely with Technical Lead to setup quality gates and quality threshold parameters for project
• Complete allocated tasks as per schedule with appropriate quality
• Augment decision making for “inventing vs. re-using” knowledge/assets with appropriate reasoning. Get consensus from stakeholders and document decision for all project related decisions
• Proactively raise and document concerns, risks, impediments pertaining to various aspects of project and provide support to mitigate them with appropriate RACI
• Triage bugs, issues etc along with Technical lead during testing (System, UAT, Integration etc.)
• Decision making with appropriate/relevant insights

• Provide a clear definition for “Done”
• Allocate work items/tasks to team members
• Perform review of work done and provide necessary review comments to enforce quality
• Provide required guidance and support to team members when stuck
• Provide details to team on quality standards to be adhered
• Setup and conduct daily stand-up meeting with team
• Conduct monthly technical retrospective meetings with actionable outcomes.
• Keep a check on everyone’s understanding of end-goal
• Involve appropriate team members for necessary decisions and take accountability of decisions
• Advocate for feature reusability and efficiency gain

• Participate in customer workshops as necessary
• Provide guidance to customer and their IT/Business Analysts team
• Provide sufficient reasoning for features that look “out of league”; Challenge the client on such requirements and suggest trade-offs as necessary
• Provide clear weekly progress/status report for self and team
• Highlight risks or impediments in appropriate forums

• Provide guidance and support in setup of Dev Management processes
• Guidance in setting up right DevOps system & tools; Setup CI/CD pipeline with appropriate templates
• Verification of Automate Build and release management (including Roll-back plans)
• Setup and verification of right branching and merging strategy
• Represent & provide opinions in management reviews or steering committee reviews
• Ensure team calendar is up to date; Ensure appropriate work distribution, backup/backfill planning
• Document Lessons Learnt and share it in broader forums
• Provide immediate and appropriate feedback to team members

At our client, your long-term future is every bit as important to them as it is to you. That’s why our clients aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. Our client is a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients, and our communities.

This sets out all the different ways you’ll be rewarded at our client. Among other things, you can benefit from honest conversations about your career as well as a range of other rewards. In all these ways and more, they have created an environment that can bring out the best in you.

#Bethechange and #makethechange. Join our talented, successful team and make the leap into the future.

For this exciting opportunity they have put together a great package that combines a competitive salary with a bundle of extras including allowances, business travel allowances, certifications to support you in your career growth, private insurance, and medical insurance for you and your family.

Don’t worry, our client knows that relocation can be a challenge, which is why they have an extremely supportive onboarding team to help you throughout this process! - They provide relocation support for you and your family. Our client is looking forward to meeting you and seeing you grow.