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Cafe Assistant Supervisor: Lead Service & Guest Experience
Résumé du poste
A popular café chain in Malaysia is seeking a non-executive role focused on delivering outstanding customer service. The responsibility includes training staff, resolving complaints, and ensuring customer satisfaction through effective café operations. Applicants should have 2-3 years of relevant experience and demonstrate leadership and communication skills. This position includes unique benefits like miscellaneous leaves and birthday gifts.
Prestations
Qualifications
- At least 2-3 years of experience in related field.
- Ability to provide outstanding customer service consistently.
- Effective in training and monitoring staff.
Responsabilités
- Ensure outstanding customer service in all aspects.
- Provide leadership to the team to manage operations effectively.
- Resolve customer complaints promptly and professionally.
- Check on customer satisfaction through table visits.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.