Restaurant Assistant Supervisor/ Supervisor

Secret Recipe Cakes & Cafe Sdn Bhd (Non-Executive); Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A popular café chain in Malaysia is seeking a non-executive role focused on delivering outstanding customer service. The responsibility includes training staff, resolving complaints, and ensuring customer satisfaction through effective café operations. Applicants should have 2-3 years of relevant experience and demonstrate leadership and communication skills. This position includes unique benefits like miscellaneous leaves and birthday gifts.

Benefits

Miscellaneous leaves

Birthday Gift

Wedding Cake

Staff Purchase Discount

Qualifications

• At least 2-3 years of experience in related field.
• Ability to provide outstanding customer service consistently.
• Effective in training and monitoring staff.

Responsibilities

• Ensure outstanding customer service in all aspects.
• Provide leadership to the team to manage operations effectively.
• Resolve customer complaints promptly and professionally.
• Check on customer satisfaction through table visits.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

Benefits

• Miscellaneous leaves (i.e Compassionate, Wedding, Calamity etc)
• Birthday Gift
• Wedding Cake
• Staff Purchase Discount

Job Requirements

At least 2-3 year of experience in related capacity or field.

Job Description

The main responsibility is to ensure outstanding customer service in terms of speed, service, sequence, etiquette, food quality and exceed customers’ satisfaction consistently

Providing leadership and guidance to the team to ensure daily café’s operation are managed effectively and customers’ satisfaction achieved consistently. Consult the AM when assistance is required.

Paying serious attention to customer service by making sure all customers are satisfied with our service. Making sure all crew demonstrate friendliness, interest and care towards all customers equally and consistently

Responsible for table visitation to check on customers’ satisfaction in a very personalized and professional manner consistently

Be responsible, handle / resolve customers’ complaint promptly and courteously without being defensive. Responsible for making sure all complaints and feedback are reported to CM or AM in charge immediately for further action.

Giving written feedback on operational issues arise and ensure that corrective actions are completed by active communication and follow ups

Be responsible and provide on job training and monitoring to all new and existing staff consistently during the absent of manager

Responsible for scheduling and staffing in the absent of manager. Be responsible for staff welfare in the absent of manager

Strictly adhere and be compliance to the financial control procedures, daily check on cash register, management, safety, accuracy of cash transactions and movement, handling over procedure is practiced consistently, bank-in slip are submitted promptly, and the various critical paperwork identified with managing the outlet effectively like; time sheet, leave application, effective rostering meet the submission datelines.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .