General Manager, 4PL Operations (LLP)

DHL; Penang; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading logistics company in Penang is seeking an experienced professional with a minimum of 10 years in logistics and transportation operations. The role involves managing customer relationships, leading the Control Tower team, and ensuring service delivery meets expectations. Candidates should hold a degree in Logistics and Supply Chain and possess digital skills for data management. This position offers opportunities for continuous improvement and innovation.

Qualifications

• Minimum 10 years working experience in Logistics, Transportation, and International Freight Operations.
• Experience in 4PL environment and Key Account Management is an advantage.
• Degree specialization in Logistics and Supply Chain.
• Digital skills in spreadsheets and word processing.

Responsibilities

• Act as single point of contact for customer transportation processes.
• Manage the customer relationship to ensure services meet standards.
• Lead the Control Tower team and oversee transportation tasks.
• Drive continuous improvement and innovation.

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Single point of contact for the customer for all transportation related process (Air, Ocean, and Road)
• Understanding of the logistics / freight forwarding industry and will have to manage logistic service providers KPIs and quality targets.
• Manage the customer relationship to ensure customer service standards are achieve and continually improve.
• To attend and solve any customer related issue.
• Ensure all freight forwarding operations and processes are carried out in accordance with the standard operating procedures.
• Manage and lead the Control Tower team and ensure service delivery is met with customers’ requirement and expectation.
• Act as primary advisor to the management team on operation issues (e.g., problem solving, identification and escalation of significant Operation issues).
• Responsible for directing, coordinating, planning and overseeing tasks and operations involving transportation activities.
• Responsible on the customer service, contract renewal & P&L management through own fleet management or vendor management.
• Support implementation of new process for various business independently.
• Drive continuous improvement and innovation.
• Focal point and escalation for all operation matters.

Requirements

• Minimum 10 years working experience in field of Logistics, Transportation, and International Freight Operations (Air/Sea/Courier/Land) Operations in Technology Sector (good to have).
• Working experiences in 4PL environment, Key Account Management, and Program will be an advantage.
• A Degree with specialization in Logistics and Supply Chain.
• Digital skills in spread sheets and word processing for tracking, analyzing, and communicating related data.
• Ability to work with minimum supervision and use good judgment in making decision, restructuring priorities, and adjusting tasks in a dynamic environment.
• Must be able to readily adjust priorities in response to business needs.
• Must be able to interface successfully with various personalities, cultures, and work environments.