Administration jobs in France
Customer Service Manager - Contract Logistics/SCM
DB Schenker
PURCHASING EXECUTIVE
BOTOLHUB SDN BHD
Senior FMCG Sales Lead: Modern Trade & Retail Growth
DPO International Sdn Bhd
Senior Sales Executive (Food - Retail / FMCG)
DPO International Sdn Bhd
Business Development Executive
Beez Fintech
Discover more opportunities than anywhere else. Find more jobs nowHead of Finance
Flintex Consulting Pte Ltd
Customer Experience Lead: Journey Design & Insights
Alpro Pharmacy
Connect with headhunters to apply for similar jobsExecutive, Client Maintenance
Planworth Global Factoring Sdn. Bhd.
IT Product Manager
Jobstreet Malaysia
Customer Experience Executive
Alpro Pharmacy
Site Reliability Engineer — Cloud, Security & Automation
Finexus Sdn Bhd
KYC Senior Specialist
Randstad
Managing Director
Executive Recruiters
Human Resources Assistant
Citigroup
Project Executive
Perbadanan Ekonomi Islam Perak Sdn. Bhd.
Executive - Trade Services
Hong Leong Bank
People Service Manager (Reward, C&B)
AB Mauri
Strategic Planner - VSO
Technip
Supply Chain & Merchandising Executive
Petsmore
Admin Assistant & Receptionist
UKA SOLUTIONS Sdn Bhd
Executive Assistant to CEO - Calm, Discreet Admin
Markaids
Customer Service Manager - Contract Logistics/SCM
Job summary
A global logistics company in Penang is seeking a Customer Service Manager responsible for acting as the main point of contact for customers regarding orders and service requests. The role requires a minimum of 3 years of leadership experience in logistics or supply chain and a Bachelor's degree in a related field. Candidates should possess strong communication skills and the ability to work independently while managing multiple requests. This position offers an opportunity to drive continuous improvement in customer service processes.
Qualifications
- Minimum 3 years of leadership experience in logistics, supply chain, or warehouse Customer Service.
- Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.
- Strong communication and coordination skills.
Responsibilities
- Act as the main point of contact for customers regarding orders, shipments, and service requests.
- Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.
- Monitor and report customer service KPIs and ensure SLAs are met.
- Conduct basic root cause analysis for service issues and work with internal teams on solutions.
- Handle customer escalations and provide timely feedback and updates.
Skills
Education
Act as the main point of contact for customers regarding orders, shipments, and service requests.
Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.
Monitor and report customer service KPIs and ensure SLAs are met.
Conduct basic root cause analysis for service issues and work with internal teams on solutions.
Handle customer escalations and provide timely feedback and updates.
Support planning by reviewing customer forecasts and service needs.
Help drive continuous improvement for customer service processes.
Ensure compliance with company policies, regulations, and ISO standards.
Perform other customer service–related tasks as required.
Minimum 3 years of leadership experience in logistics, supply chain, or warehouse Customer Service
Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.
Strong communication and coordination skills.
Good analytical and problem-solving ability.
Able to work independently and manage multiple customer requests.
Experience in consumer goods or warehouse environments is an advantage.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.