Executive, Client Maintenance

Planworth Global Factoring Sdn. Bhd.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A financial services company in Kuala Lumpur is seeking a Client Maintenance Executive to reconnect with clients through various communication methods. Responsibilities include assessing client situations, maintaining records, and collaborating with teams. Ideal candidates should have at least SPM or higher in relevant fields, possess strong interpersonal and communication skills in both Bahasa Malaysia and English, and be proactive go-getters. The position offers a competitive salary along with various perks and benefits.

Benefits

Competitive basic salary

Attractive annual performance bonus

Insurance coverage for staff

Medical claims and dental benefits

Company trips and team-building activities

Ergonomic adjustable chairs and desks

Personal development opportunities

Qualifications

• Experience in client servicing, tele-sales, or account management in B2B financing.
• Strong determination to achieve goals and overcome challenges.
• Proactive in taking on tasks independently.

Responsibilities

• Contact clients via phone, WhatsApp, email, or in-person visits.
• Collaborate with Relationship Managers and Credit team.
• Maintain accurate records in the CRM system.

Skills

Interpersonal skills

Communication skills in Bahasa Malaysia and English

Initiative

Microsoft Office proficiency

Client servicing experience

Education

SPM or higher/ Diploma or Degree in Business Administration/ Marketing/ Finance or related field

Tools

CRM tools

Job description

The Client Maintenance Executive plays a role in reconnecting with clients.

What is your role? Responsibilities

Contact clients via phone, WhatsApp, email, or in-person visits to assess their current situation and financing potential.

Collaborate with Relationship Managers and Credit team to reinitiate documentation and internal approvals.

Maintain accurate records of outreach activities, client feedback in CRM system.

Build trust with clients through consistent marketing program.

Work closely with Team Lead, Relationship Managers

Who are we looking for? Requirements

• Must possess at least SPM or higher/ Diploma or Degree in Business Administration/ Marketing/ Finance or related field.
• Experience in client servicing, tele-sales, or account management (B2B financing background preferred).
• Excellent interpersonal and communication skills in Bahasa Malaysia and English.
• Strong sense of initiative, follow-through, and goal orientation.
• Proficiency in Microsoft Office and CRM tools.
• Comfortable with phone calls, client meetings, and persistent engagement strategies.
• Demonstrates a strong determination to achieve goals and overcome challenges.
• Takes proactive steps and demonstrates initiative to take on tasks independently.
• Hard-working and diligence in carrying out responsibilities.
• A Goal Go-Getter to achieve objectives and meet targets.
• Hungry to Succeed in their role.
• An enthusiastic learner to acquire new knowledge and skills.

We appreciate your talent: Benefits and Perks

Competitive basic salary.

Attractive annual performance bonus. Our rewards philosophy matches pay to performance, potential and work ethics.

Insurance coverage for staff - Group Hospitalization, Group Term Life and Group Personal Accident.

Other staff benefits such as Medical claims,, Dental, Annual health screening, Company trips, Teambuilding activities, Wedding gifts, Child Birth gifts and many more.

Large, modern, luxury, advanced and trendy office layout for your optimum safety, comfort and performance, prayer room, pantry service with coffee and tea vending machine, training room and a secure basement parking.

We are committed to employee health, wellbeing and comfort – We provide ergonomic adjustable chairs and desks to support and promote good health and body posture. Ergonomic chairs and tables are highly adjustable to suit the natural position of your joints and body type to align your shoulders, provide hips and spine support, increased productivity, and enhanced employee comfort.

Excellent personal development opportunities such as Leadership skills, Negotiation skills, Communications skills, Time management skills, Organizational skills, Mentoring programmes, etc. as part of career development. We provide coaching and on-the-job training for suitable candidates as part of long term career mapping. There are opportunities to diversify into other roles within the company.

Where are we? Ideal Location

Close to Putra LRT - Ampang Park Station (5 mins walk)

Adjacent to MRT - Ampang Park Station (5 mins walk)

Working day: 5-days work

Surrounded by shopping centres - short walking distance to KLCC, Avenue K, Intermark and etc.

Located on the ground floor of a 33 storey building with more than 10,000ft of work space.

Are you ready to apply your talent and elevate your working skills and experience? Click the ‘Apply Now’ and you are one step ahead to an outstanding career!

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