Customer Service Manager - Contract Logistics/SCM

DB Schenker; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global logistics company in Penang is seeking a Customer Service Manager responsible for acting as the main point of contact for customers regarding orders and service requests. The role requires a minimum of 3 years of leadership experience in logistics or supply chain and a Bachelor's degree in a related field. Candidates should possess strong communication skills and the ability to work independently while managing multiple requests. This position offers an opportunity to drive continuous improvement in customer service processes.

Qualifications

• Minimum 3 years of leadership experience in logistics, supply chain, or warehouse Customer Service.
• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.
• Strong communication and coordination skills.

Responsibilities

• Act as the main point of contact for customers regarding orders, shipments, and service requests.
• Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.
• Monitor and report customer service KPIs and ensure SLAs are met.
• Conduct basic root cause analysis for service issues and work with internal teams on solutions.
• Handle customer escalations and provide timely feedback and updates.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Coordination

Education

Bachelor’s degree in Supply Chain

Bachelor’s degree in Logistics

Bachelor’s degree in Business Administration

Job description

Act as the main point of contact for customers regarding orders, shipments, and service requests.

Coordinate with warehouse teams to ensure customer requirements are executed correctly and on time.

Monitor and report customer service KPIs and ensure SLAs are met.

Conduct basic root cause analysis for service issues and work with internal teams on solutions.

Handle customer escalations and provide timely feedback and updates.

Support planning by reviewing customer forecasts and service needs.

Help drive continuous improvement for customer service processes.

Ensure compliance with company policies, regulations, and ISO standards.

Perform other customer service–related tasks as required.

Job Specifications:

Minimum 3 years of leadership experience in logistics, supply chain, or warehouse Customer Service

Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field.

Strong communication and coordination skills.

Good analytical and problem-solving ability.

Able to work independently and manage multiple customer requests.

Experience in consumer goods or warehouse environments is an advantage.