Admin Assistant jobs in Malaysia

• Proficient in English and Bahasa Malaysia (reading, writing, speaking).
• Candidate possesses at least a SPM or above.
• Previous experience in customer service or receptionist roles is an advantage.
• Fresh graduates are also encouraged to apply.
• Strong communication skills with a customer-first attitude.
• Ability to multitask, stay organized, and prioritize tasks effectively.
• Detail‑oriented with excellent organizational skills.
• Comfortable working with and around all dog and cat breeds.

• Schedule and manage grooming and boarding appointments.
• Confirm, reschedule, and coordinate daily bookings.
• Ensure a smooth and efficient scheduling process.

• Greet clients warmly and create a welcoming atmosphere.
• Respond promptly to inquiries via phone, WhatsApp, and in‑person.
• Deliver excellent and timely customer service.

• Send reminders to clients regarding upcoming appointments.

• Manage the check‑in and check‑out process for boarding pets.
• Inspect dogs and cats for external parasites or tangles upon arrival.
• Gather information from owners regarding pets’ feeding instructions and behavior.

• Ensure the lobby area is clean, organized, and presentable at all times.

• Assist clients in completing consent forms and registration details.
• Update and maintain the client database accurately.
• Educate clients on policies, procedures, and available services.

• Handle client payments and ensure timely deposit collections.

• Coordinate with groomers and other team members to ensure smooth daily operations.

• Confidently handle dogs and cats of all breeds and sizes.
• Provide daily updates to clients regarding their pets’ well‑being, including photos and videos via WhatsApp.

• Free parking provided.
• 12 days of annual leave.
• Yearly Health Award Scheme.
• Performance Award & Sales Target Incentives.
• Medical coverage for work‑related injuries.
• Annual company dinner and team‑building trips.
• Statutory contributions: EPF, EIS, SOCSO.

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