Front Office Manager

CHM Hotels; Ipoh; On-site; MYR 40,000 - 60,000; Full time

Job summary

A hotel management company in Ipoh is seeking a Front Office Manager to ensure smooth operations and maximize profit. Responsibilities include overseeing daily operations, maintaining databases, and creating office policies. The ideal candidate will have a degree in Hotel Management or Business, 3 years experience in the hospitality industry, and excellent communication skills. Knowledge in OPERA is a plus. This is a fantastic opportunity to lead a team in a dynamic environment.

Qualifications

• Minimum 3 years experience in the Hospitality industry in the Rooms and Front Office Department.
• Preferably managers specializing in Hotel Management/Tourism services.
• Ability to lead and improve operational efficiency.

Responsibilities

• Ensure that front office operations run smoothly and efficiently.
• Maintain and organize employee, customer, and vendor databases.
• Oversee daily administrative operations and staff preparation.
• Create and maintain office policies and procedures.
• Manage clean and organized front office and filing systems.

Skills

Excellent communication skills

Strong work ethics

Team-oriented

Education

Diploma/Advanced Diploma/Degree in Management or Business in Hotel and Tourism

Tools

OPERA

Job description

Ensure that front office operations run smoothly and efficiently, with a focus to maximise profit including working closely with the Hotel Manager to address any issues that may arise with team members, customers, guests and clients

Maintain accurate and up-to-date employee, customer, and vendor databases and schedules

Oversee daily administrative operations, including ensuring that all front office and support staff are prepared for daily, weekly, and monthly tasks

Create and maintain office policies, procedures, and systems, including training and implementing new systems to improve efficiency and accuracy

Maintain a clean and organized front office, including managing paperwork and filing systems

Ensure that workstations are well-stocked and neat, that office supplies and equipment are readily available, and that equipment is properly maintained and in working condition

Handle a variety of tasks independently, as needed

Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.

Job Requirement

Candidate must possess at least a Diploma/ Advanced Diploma/ Degree in Management or Business in Hotel and Tourism.

Possess at least 3 years experience in the Hospitality industry in the Rooms and Front Office Department

Preferably Managers specializing in Hotel Management/Tourism services or equivalent.

Excellent communication and presentation skills.

Strong work ethics with high level of discretion.

Must be goal orientated and possess ability to work in a team environment.

Knowledge in OPERA will be an added advantage