Hotel Front Desk Receptionist

FastJobs; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality organization in Kuala Lumpur is seeking a Front Desk Officer. The ideal candidate will greet guests, manage reservations, and provide information about hotel services. Fluency in Mandarin is essential to cater to Mandarin-speaking customers. Responsibilities include checking guests in and out, answering calls, and maintaining records at the front desk. This full-time position requires the ability to work across three shifts. Competitive pay offered in a vibrant hotel environment.

Qualifications

• Ability to work on three shifts.
• Excellent customer service skills and communication.

Responsibilities

• Welcome and greet guests.
• Answer and direct incoming calls.
• Inform guests of hotel rates and services.
• Make and confirm reservations.
• Check guests in and out.

Skills

Fluent in Mandarin

Customer service skills

Job description

Job Overview

Full Time, 6 Day Week, RM2800 - 3200/month.

Responsibilities

• Welcome and greet guests.
• Answer and direct incoming calls.
• Inform guests of hotel rates and services.
• Make and confirm reservations for guests.
• Register and check guests in.
• Verify guest's payment method and imprint credit cards for authorization.
• Issue room keys and direct guests to their rooms.
• Maintain clear and accurate records of guest room bookings.
• Compute all guest billings, accurately post charges to guest rooms and house accounts.
• Receive and transmit messages for guests.
• Retrieve mail, packages and documents such as faxes for guests.
• Listen and respond to guest queries and requests both in-person and by phone.
• Provide accurate information about local attractions and services.
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Complete and maintain any incident reports, daily activity reports or other reports requested by management.
• Manage conference room bookings and scheduling.
• Close guest accounts and check guests out.
• Review accounts and charges with guests during the check-out process.
• Process accurate payment of guest accounts.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Monitor visitors to the hotel.
• Enforce rules and policies of the hotel.
• Maintain a neat and orderly front desk and reception area.

Requirements

• Able to work on 3 shifts.
• Speak Mandarin to serve Mandarin-speaking customers.