Pet Receptionist

Furball Haven; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A pet care facility in Kuala Lumpur is seeking a motivated individual for customer service and appointment management roles. Responsibilities include managing grooming schedules, communicating with clients, handling payments, and ensuring lobby maintenance. Ideal candidates are detail-oriented, proficient in English and Bahasa Malaysia, and have strong communication skills. Benefits include annual leave, health awards, and a performance incentive scheme.

Benefits

Free parking

12 days of annual leave

Yearly Health Award Scheme

Performance Award & Sales Target Incentives

Medical coverage for work-related injuries

Annual company dinner

Team-building trips

Qualifications

• Must possess at least SPM or equivalent.
• Fresh graduates encouraged to apply.
• Previous customer service experience is an advantage.

Responsibilities

• Schedule and manage grooming and boarding appointments.
• Greet clients warmly to enhance customer experience.
• Handle client payments and ensure timely processing.

Skills

Proficient in English

Proficient in Bahasa Malaysia

Strong communication skills

Detail-oriented

Ability to multitask

Customer-first attitude

Education

SPM or above

Job description

Qualifications

• Proficient in English and Bahasa Malaysia (reading, writing, speaking).
• Candidate possesses at least a SPM or above.
• Previous experience in customer service or receptionist roles is an advantage.
• Fresh graduates are also encouraged to apply.
• Strong communication skills with a customer-first attitude.
• Ability to multitask, stay organized, and prioritize tasks effectively.
• Detail‑oriented with excellent organizational skills.
• Comfortable working with and around all dog and cat breeds.

Responsibilities

Appointment Management

• Schedule and manage grooming and boarding appointments.
• Confirm, reschedule, and coordinate daily bookings.
• Ensure a smooth and efficient scheduling process.

Client Communication

• Greet clients warmly and create a welcoming atmosphere.
• Respond promptly to inquiries via phone, WhatsApp, and in‑person.
• Deliver excellent and timely customer service.

Appointment Reminders

• Send reminders to clients regarding upcoming appointments.

Pet Hotel Check‑In/Out

• Manage the check‑in and check‑out process for boarding pets.
• Inspect dogs and cats for external parasites or tangles upon arrival.
• Gather information from owners regarding pets’ feeding instructions and behavior.

Lobby Maintenance

• Ensure the lobby area is clean, organized, and presentable at all times.

Client Consent & Registration

• Assist clients in completing consent forms and registration details.
• Update and maintain the client database accurately.
• Educate clients on policies, procedures, and available services.

Payment Processing

• Handle client payments and ensure timely deposit collections.

Internal Communication

• Coordinate with groomers and other team members to ensure smooth daily operations.

Pet Handling

• Confidently handle dogs and cats of all breeds and sizes.
• Provide daily updates to clients regarding their pets’ well‑being, including photos and videos via WhatsApp.

Benefits

• Free parking provided.
• 12 days of annual leave.
• Yearly Health Award Scheme.
• Performance Award & Sales Target Incentives.
• Medical coverage for work‑related injuries.
• Annual company dinner and team‑building trips.
• Statutory contributions: EPF, EIS, SOCSO.

Be careful — Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.